MEMBER HANDBOOK
Page 1
Member handbook cover
Page 2
If You Need Another Language
Si Necesita La Informacion En Otro Idioma
Page 3
Welcome to Umpqua Health Alliance
Member Services Location and Hours
Page 8-9
Words to Know
Page 9-10
Evaluation
Page 10-11
Network
Page 11-12
Rehabilitation Services and Devices
Page 13
What is the Oregon Health Plan
Page 14-15
OHP Now Covers Me
Page 16
How We Coordinate
Page 17
How to Changes CCOs
Page 18-19
UHA Medical ID Card
Page 19-21
Native Rights
Page 21-22
Copays
Page 23
To Report Your Concerns
Page 24
Provider Availability, Time and Distance Standards
Page 25
OHP Member Rights and Responsibilities
Page 26
Call Your Provider at Least One Day Before
Page 27
Intensive Care Manager
Page 28-29
Nurse Advice Line 888-516-6166
Page 29-31
You Can Also Ask About
Page 31-32
Even Small Changes
Page 32-34
Do Not Use the ER
Page 35
Primary Care Provider PCP
Page 36-37
Umpqua Health Alliances Service Providers
Page 37-38
You Can Also Call the Oregon
Page 39-40
Billing Information
Page 40-41
Just Because We Paid
Page 41-43
For Medication Delivery
Page 43-44
Dental Services
Page 45-46
Dental Benefits and Services
Page 47-48
Chemical Dependency and Substance
Page 48-50
This Could Be Outpatient
Page 51
We Can
Page 52-53
Out of Town Care and Moving Out of the Country
Page 53-54
Please Contact UHA
Page 54-55
To Learn More About Estate
Page 55-56
If You Are Needing an Out of Town Ride
Page 57
Complaints or Grievances
Page 57-58
You Can Keep on Getting a Service
Page 58-60
A Hearing Often Takes More
Page 60-61
A Declaration Form
Page 61
If You Write an Advance Directive
Page 62-64
Signal Page and Final Page
