Umpqua Health is committed to helping Douglas County doctors and healthcare providers deliver quality care to area families and individuals. Our goal is to make sure you have the tools you need to help patients achieve better health outcomes while managing costs.

From EMR support to the latest on contracting, we’re here to help you and your practice operate successfully.


Contact Provider Relations: 541-957-3094;



  • New Provider Portal Feature
    • Umpqua Health’s provider portal has a new feature that allows users to address gaps in real time and removes members from gap opportunities for a set period of time.Click here to learn more.
  • Transitional Care Support
    • Umpqua Health’s Transitional Care Clinic is here to see your recently discharged ATRIO and UHA patients on a limited basis when they can’t get in to see you. Our team will work to enhance outcomes and improve the health of patients at risk for readmission.Download our flyer to learn more.
  • CCO Incentive Metrics
    • Umpqua Health Alliance has met the benchmark or improvement targets on 14 of the 17 CCO incentive measures for calendar year 2017. UHA final metrics are available here.
  • Provider Newsletter
    • Click here to access the latest edition of Umpqua Health’s Provider Newsletter
    • Archived Umpqua Health’s Provider Newsletters can be found here

If you’d like to receive our provider newsletters, click here.

CIM Portal and Resources (Eligibility and Prior Authorizations)

The Community Integration Manager (CIM) is your tool for the following:

  • Submitting Prior Authorizations
  • Checking eligibility status
  • Monitoring claim status

CIM eliminates paperwork and faxing associated with the authorization process. If you have any questions about CIM or the Prior Authorization process, please email

To view archived notices regarding the transition to PH TECH, click here.

OHP/UHA Member Services

If you’re a provider seeking information regarding your patient’s benefits, Umpqua Health is here to help you get the answers you need. Call us today. We’re happy to assist you.

Phone: (541) 229-4842
TTY: (541) 440-6304 | Toll Free TTY: (866) 672-1551

CME and Training Opportunities

Every month in the provider newsletter, we share information about upcoming CME and training opportunities. See below to learn more about some of these modules, programs and events:

Enduring Materials/Ongoing Opportunities

Community Resources

  • Blue Zones Plant Based Eating Guide
  • E-Cigarettes & Young People is a guide from the CDC for health care professionals to talk to young patients about the risks of e-cigarettes
  • The Chadwick Clubhouse is an evidence-based, non-clinical mental health program following the proven Clubhouse Model to help members transition into the community. It supplements existing clinical mental health services and fosters a healthy lifestyle.
  • Take Root Parenting Hub offers classes, workshops and materials to parents and guardians to help them learn ways to provide effective discipline and guidance, nurture and foster life skills, promote healthy development, and enjoy raising their children.
  • Total Health Improvement Program (THIP) classes by UC VEG share simple, safe, affordable and practical methods that result in health restoration.
  • Substance Abuse and Mental Health Services Administration, or SAMHSA, recently released new videos and other resources to help prevent suicide and offer support to those in crisis. Find resources to help prevent suicide here.
  • Diabetes Empowerment Education Program, also known as DEEP, is a free six-week workshop that helps people with diabetes live healthy lives. Topics include managing blood sugar, healthy diet, weekly goal setting, and more. Participants will also receive free tools and resources. For more information, click here.

Time-Sensitive Opportunities

  • Chronic Pain Self-Management Workshop

This program helps participants explore healthy ways to manage and live with their chronic pain condition so they can enjoy more fulfilling, satisfying lives. You can find the provider referral form here.
When: Thursdays, January 9th – February 13th from 10am – 12:30pm
Where: Bridgewood Rivers, 1901 W Hughwood Dr., Roseburg
Contact: Angelia Freeman, or 541.673.2267 x 5104

  • Tobacco Cessation Classes & Weekly Support

Freshstart® is a four-week free tobacco cessation program offered by the Community Cancer Center. This program is designed to help participants take charge of their efforts to quit using tobacco. Participants receive weekly coaching and mentoring to aid them in quitting smoking for good. You can find the provider referral form here.
When: Tuesdays, January 7th – January 28th, 4pm – 5pm
Where: Community Cancer Center
Contact: Angelia Freeman, or 541.673.2267 x 5104


Umpqua Health encourages its providers, patients, employees and members of the public to report any potential illegal, unethical, or otherwise inappropriate conduct by any person or entity.

To file a report:

Umpqua Health prohibits any retaliation of any kind against any person or entity who reports, or assists in the investigation of, any suspected or potential misconduct.

Note: If you know the name of the specific entity involved, please include that information in your report. After making your report, you will receive a report number that you may use to report additional information or inquire as to the status or resolution of your report. The company taking the report will pass on employment-related complaints to the Director of the Human Resources Department and all other complaints to the Chief Compliance Officer.

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