PROVIDER RESOURCES

Umpqua Health is committed to helping Douglas County doctors and healthcare providers deliver quality care to area families and individuals. Our goal is to make sure you have the tools you need to help patients achieve better health outcomes while managing costs.

From EMR support to the latest on contracting, we’re here to help you and your practice operate successfully.

QUESTIONS?

Contact Provider Relations: 541-957-3094; uhprovidernetwork@umpquahealth.com

PROVIDER NEWS

LATEST PROVIDER UPDATES

  • New Provider Portal Feature
    • Umpqua Health’s provider portal has a new feature that allows users to address gaps in real time and removes members from gap opportunities for a set period of time.Click here to learn more.
  • Transitional Care Support
    • Umpqua Health’s Transitional Care Clinic is here to see your recently discharged ATRIO and UHA patients on a limited basis when they can’t get in to see you. Our team will work to enhance outcomes and improve the health of patients at risk for readmission.Download our flyer to learn more.
  • CCO Incentive Metrics
    • Umpqua Health Alliance has met the benchmark or improvement targets on 14 of the 17 CCO incentive measures for calendar year 2017. UHA final metrics are available here.
  • Provider Newsletter
    • Click here to access the latest edition of Umpqua Health’s Provider Newsletter
    • Archived Umpqua Health’s Provider Newsletters can be found here

If you’d like to receive our provider newsletters, click here.

CIM Portal and Resources

The Community Integration Manager (CIM) is available to check eligibility status, and claims status. UHA uses CIM to authorize, monitor, and manage authorizations submitted by providers, as well as document important actions (like clinical notes). CIM eliminates paperwork and faxing associated with the authorization process.

To view archived notices regarding the transition to PH TECH, click here.

OHP/UHA Member Services

If you’re a provider seeking information regarding your patient’s benefits, Umpqua Health is here to help you get the answers you need. Call us today. We’re happy to assist you.

Phone: (541) 229-4842
TTY: (541) 440-6304 | Toll Free TTY: (866) 672-1551

Provider Handbook, UHA Formulary and Clinical Practice Guidelines

Compliance

Umpqua Health encourages its providers, patients, employees and members of the public to report any potential illegal, unethical, or otherwise inappropriate conduct by any person or entity.

To file a report:

Umpqua Health prohibits any retaliation of any kind against any person or entity who reports, or assists in the investigation of, any suspected or potential misconduct.

Note: If you know the name of the specific entity involved, please include that information in your report. After making your report, you will receive a report number that you may use to report additional information or inquire as to the status or resolution of your report. The company taking the report will pass on employment-related complaints to the Director of the Human Resources Department and all other complaints to the Chief Compliance Officer.

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