Transition of Care Policy
Umpqua Health Alliance corporate policy (CE28) governing Transition of Care for members enrolling in or disenrolling from the plan, ensuring continuity of physical health, behavioral health, dental, and LTSS services during care transitions in compliance with OAR 410-141-3850.
Advance Directives Policy
Umpqua Health Alliance corporate policy (Version 6) outlining procedures for advance directives, including how member healthcare wishes and end-of-life preferences are documented, communicated, and honored.
Health Literacy and Vaccine Hesitancy: Clearer Communication for Better Outcomes
Health Literacy and Vaccine Hesitancy: In Clearer Communication for Better Outcomes, Dr. Cliff Coleman offers individual and community-level approaches to thinking about vaccinations and explores how health literacy and clear communication can facilitate or impede our ability to achieve vaccination goals. For CME certificate, provide your information here: Please disregard the QR code at the end of the video. If you encounter any issues, please contact UHQualityImprovement@umpquahealth.com for assistance.
Conflict and Communication: Tools for Patient-Provider Interactions
Conflict and Communication: Tools for Patient-Provider Interactions offers de-escalation techniques to employ when tension is present in vaccine conversations and beyond. For CME certificate, provide your information here: Please disregard the QR code at the end of the video. If you encounter any issues, please contact UHQualityImprovement@umpquahealth.com for assistance.
Motivational Interviewing: Engaging Vaccine Hesitant Parents
Addressing Vaccine Hesitancy: Lessons from Motivational Interviewing provides insights on leveraging Motivational Interviewing techniques to strengthen vaccine confidence and improve patient outcomes. For CME certificate, provide your information here: Please disregard the QR code at the end of the video. If you encounter any issues, please contact UHQualityImprovement@umpquahealth.com for assistance.
Consensus WCHA 2025–26 Respiratory Virus Season Immunization Recommendations
West Coast Health Alliance (WCHA) immunization recommendations for the 2025–2026 respiratory virus season, providing provider guidance on flu, COVID-19, and RSV vaccination priorities for Oregon Health Plan members.
Professionally Administered Drug (PAD) Grid
This authorization grid pertains to professionally administered drugs given by healthcare providers in clinical settings, including offices, outpatient hospitals, or home infusion therapy services.
Payspan/Zelis Customer Service FAQs
Frequently asked questions for providers about the transition from Payspan to Zelis electronic payment systems, covering ePayment Center setup, electronic funds transfer, and how to contact Zelis customer service.
OHA Waiver of Liability Form
Oregon Health Plan Client Agreement to Pay for Health Services form, used when a member agrees to pay a provider directly for services not covered by OHP, CCOs, or managed care plans, completed by the rendering provider or facility with the member’s signature.
Postpartum Check-Up Flyer – Spanish
Folleto en español de Umpqua Health Alliance sobre el chequeo posparto, con información de contacto para el equipo de atención al cliente disponible de lunes a viernes.
Postpartum Check-Up Flyer – English
Flyer encouraging Umpqua Health members to schedule their postpartum check-up within 1–12 weeks of giving birth, explaining the importance of the visit for recovery and support, with Umpqua Health Customer Care contact information.
Provider Update Form
Form for contracted providers to submit updates to their information in the Umpqua Health Network, including address, office hours, credentials, licensure, taxonomy, and Medicare ID changes. Submit completed forms to UHNProviderServices@UmpquaHealth.com.