Potential Quality of Care (PQOC) Referral Form
Potential Quality of Care (PQOC) Referral Form used to submit concerns for review and investigation when a potential quality-of-care issue has been identified.
Quality Pool Distribution Plan
UHA’s distribution plan for its Quality Pool and Challenge Pool earnings. The purpose of the plan is to inform UHA’s Participating Providers, including Social Determinants of Health and Equity (SDOH-E) and public health partners, about UHA strategies and processes for distribution of Quality Pool funds.
Member Handbook – Spanish
Miembros de Umpqua Health Manual del afiliado En Umpqua Health, queremos facilitarle a usted y a su familia la obtención de la atención que necesitan. Su Manual del afiliado es un recurso importante para ayudarle a aprovechar al máximo sus beneficios.
Release of Information
This is a form for members to authorize the release of information.
Housecall Providers Palliative Care handout
Handout introducing Housecall Providers, a nonprofit delivering in-home medical and advanced illness care, and describing how Umpqua Health members with serious illness can access palliative care and support services at home.
Advanced Illness Care Referral Form
Referral form for Advanced Illness Care services through Housecall Providers, used by health plans, hospitals, and clinics to refer Umpqua Health OHP members for in-home palliative care, submitted by fax with recent clinical notes, labs, and a provider order.
Transition of Care Policy
Umpqua Health Alliance corporate policy (CE28) governing Transition of Care for members enrolling in or disenrolling from the plan, ensuring continuity of physical health, behavioral health, dental, and LTSS services during care transitions in compliance with OAR 410-141-3850.
Advance Directives Policy
Umpqua Health Alliance corporate policy (Version 6) outlining procedures for advance directives, including how member healthcare wishes and end-of-life preferences are documented, communicated, and honored.
Health Literacy and Vaccine Hesitancy: Clearer Communication for Better Outcomes
Health Literacy and Vaccine Hesitancy: In Clearer Communication for Better Outcomes, Dr. Cliff Coleman offers individual and community-level approaches to thinking about vaccinations and explores how health literacy and clear communication can facilitate or impede our ability to achieve vaccination goals. For CME certificate, provide your information here: Please disregard the QR code at the end of the video. If you encounter any issues, please contact UHQualityImprovement@umpquahealth.com for assistance.
Conflict and Communication: Tools for Patient-Provider Interactions
Conflict and Communication: Tools for Patient-Provider Interactions offers de-escalation techniques to employ when tension is present in vaccine conversations and beyond. For CME certificate, provide your information here: Please disregard the QR code at the end of the video. If you encounter any issues, please contact UHQualityImprovement@umpquahealth.com for assistance.
Motivational Interviewing: Engaging Vaccine Hesitant Parents
Addressing Vaccine Hesitancy: Lessons from Motivational Interviewing provides insights on leveraging Motivational Interviewing techniques to strengthen vaccine confidence and improve patient outcomes. For CME certificate, provide your information here: Please disregard the QR code at the end of the video. If you encounter any issues, please contact UHQualityImprovement@umpquahealth.com for assistance.
Consensus WCHA 2025–26 Respiratory Virus Season Immunization Recommendations
West Coast Health Alliance (WCHA) immunization recommendations for the 2025–2026 respiratory virus season, providing provider guidance on flu, COVID-19, and RSV vaccination priorities for Oregon Health Plan members.