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UMPQUA HEALTH MEMBERS

Palliative Care Services

Umpqua Health offers in-home palliative care through a partnership with Housecall Providers. This service gives you extra help along with the care you already get from your doctors.

What this Service Provides

The Advanced Illness Care program from Housecall Providers is for people living with serious or complex health conditions. The goal is to help you feel as well as possible by easing symptoms, lowering stress, and supporting your daily needs.
Care may be provided over the phone or through in-home visits. The team works with you, your primary care provider (PCP), and your specialists to help keep your care connected and focused.

Who is on the care team

The Advanced Illness Care team may include:

  • Nurses
  • Social workers
  • Community health workers
  • Spiritual counselor

How this program supports you

  • Managing pain and other symptoms
  • Clear information about your illness, your medicines, and your treatment choices
  • Counseling and emotional support
  • Helping your PCP and specialists stay updated
  • Support that may help you stay out of the emergency room
  • Help finding other services and resources

Who may qualify

This program supports people living with many kinds of serious or advanced illnesses, such as:

  • Cancer
  • Heart disease
  • Liver or kidney disease
  • Lung conditions such as COPD
  • Diseases that affect the brain or nerves, such as Parkinson’s disease or ALS
  • Immune conditions such as HIV/AIDS
  • Other long-term or complex conditions

Program staff can explain the criteria and help you understand if this service is a good fit.

How to get started

Call Housecall Providers Advanced Illness Care at 971-202-5504 to learn more. You can also visit the Housecall Providers website.

Resources for Your Appointment

Get a Ride

Umpqua Health members can get free rides to covered medical, dental, mental health and pharmacy visits. You can schedule a ride online or by phone.

Find an Interpreter

We believe language should never be a barrier to quality care. You have the right to a qualified medical interpreter at no cost to you.

CUSTOMER CARE

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Our Member Services team is available Monday-Friday, 8am-5pm.