About Umpqua Health

Umpqua Health is the parent company of Umpqua Health Alliance, one of 16 Oregon coordinated care organizations (CCO) serving the Oregon Health Plan.

The Roseburg-based company, owned by CHI Mercy Health and DCIPA, focuses on expanding access, improving care, and reducing unnecessary costs across the clinical space for more than 26,000 Douglas County residents on the Oregon Health Plan and close to 10,000 more individuals with Medicare, private insurance or Exchange coverage.

CCOs are health plans that provide care to those who receive coverage under the Oregon Health Plan. Umpqua Health Alliance is here to help Douglas County families manage their health through improved access to quality care.

Mission Statement

To promote and provide high-quality, readily accessible health care in a patient-centered system of care for the members we serve.

Values

Accessibility

When it comes to communication, doors that are always open are always inviting. Anything is possible when the dialog and the people intermingle. Devotion to healthy outcomes is at the center of those conversations. We will tear down the barriers to healthy choices, assist those who seek us out, and welcome all with simplicity and decency.

Compassion

Kindness is at the center of who we are and what we do. The road connecting empathy to hope is a short walk. It is in our DNA to care. We listen and understand. Through our humanity, expertise, kindness, and consideration, we will profoundly influence positive changes in others. It will be the work model that we live by and the promise that fulfills our oath.  

Professionalism

Expertise is more than efficiency. It is also an affinity. Caring and qualified are synonymous in health care. We are experts in practice and procedure, yet remain grounded in our service to others. Improving the physical, mental, and personal health of a member requires leadership and approachability. That gentle blend of professional makes us an ideal employer and health care provider.

Trust

Earning something profound and wonderful is not the same as buying it. Effective health care is built upon an unspoken bond between a doctor, a member, and the professionals working behind the scenes. That link is trust. It is the guiding light that binds our lives to yours. It is the foundation from which we will build upon today’s success and tomorrow’s promises.

Community

We are a collective. A group made stronger thorough a body of cohesion. Our name is more than a river, valley, or geographic boundary. It is a way of life that represents the whole. Together, we are a family. We are a community that cares for our own, attracts top talent, and influences lifestyle choices. We will alter the perception of health care, instill optimism, encourage longevity, and grow internally for the betterment of all.

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