• Provider Handbook

• Provider Required Trainings
• Subcontractor Required Trainings
• Provider Orientation Slide Deck

• HIPAA Training
• Utilization Management & Service Authorization Handbook
• Patient Centered Counseling Training
• Collaborative Social Needs Screening & Referral Training

Every month in the provider newsletter, we share information about upcoming CME and training opportunities. See below to learn more about some of these modules, programs and events.

• Trauma Informed Oregon has created several free self-directed online training modules on the foundations of a trauma informed approach:
  • Introduction
  • Module 1: What is Trauma Informed Care?
  • Module 2: Why is Trauma Informed Care Important?
  • Module 3: Trauma Specific, Trauma Sensitive, Trauma Informed
  • Module 4: A Brief Overview of NEAR Science
• National CLAS Standards: This e-learning program is grounded in the HHS Office of Minority Health’s National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care. CME Available
• Advance Care Planning Course: The CDC provides information about helping patients plan and document what should be done in the event they become seriously ill or lose decision-making capacity. CME Available
• Tobacco cessation counseling training from the Oregon Health Authority. CME Available
• Becoming Trauma Informed – Training Series
• SAMHSA’s Trauma informed Care in Behavioral Health Services
• SAMHSA’s Concept of Trauma and Guidance for a Trauma-Informed Approach
• Trauma Informed Approach training
  • This training series provides an overview of what trauma is and how it affects people. You will learn types, examples and levels of trauma. You will learn how a trauma informed approach can be implemented in a variety of settings including forensic hospitals, correctional settings, and within law enforcement. The training addresses how trauma affects professionals working in these settings, and includes information to help leaders and supervisors effectively implement trauma informed approaches within their organizations.
• Applying the Integrated Care Approach: Skills for the PCP
• Core Competencies for Peer Workers in Behavioral Health Services

• MS1 – Member Assignment and Reassignment
• MS2 – Nondiscrimination of Members
• MS3 – Member Rights
• MS5 – Requests for Interpreter or Alternative Format

• CE01 – Grievance Appeals and Hearings
• CE03 – Wraparound
• CE05 – Utilization Review
• CE11 – Covered Services
• CE12 – Prior Authorizations
• CE16 – Intensive Care Coordination Services
• CE19 – Substance Use Disorder Services
• CE21 – Adverse Benefit Determinations
• CE22 – Payment and Authorization of Hospital Admissions
• CE28 – Transition of Care
• CE29 – Transitional Care for Acute Care

• CR1 – Practitioners Within Credentialing Scope
• CR3- Screening of Providers
• CR6 – Initial Credentialing Process
• CR11 – Re-Credentialing Procedure
• CR13 – Locum Tenens Policy
• CR16 – Non-Licensed Provider Credentialing and Re-Credentialing Process
• CR19 – Traditional Health Worker Requirements
• CR20 – Non-Licensed Provider Qualifications and Competencies

• PN6 – New Provider Orientation and Training
• PN7 – Network Adequacy
• PN8 – Monitoring Network Availability
• PN9 – Monitoring Network Access
• PN11 – Provider Selection Process
• PN13 – TeleHealth Telemedicine
• PN14 – Teledentistry

• F18 – Third Party Liability Recovery

• CO1 — Fraud, Waste and Abuse
• CO6 — Compliance Training
• CO15 — Hotline
• CO21 — External Risk Response Process
• Compliance Program and FWA Handbook
• Code of Conduct
• Compliance Hotline Poster (English) (Spanish)