Umpqua Health Alliance (UHA) is here to help you and your family get the care you need. UHA members have access to all medical, dental, and mental health benefits covered under the Oregon Health Plan, OHP (see member handbook). We’re here to assist you! If you need a copy of your Member Handbook, Provider Directory, UHA Formulary, or any other item, please contact UHA Customer Care! We will mail it to you free of charge within five days of your request.


Customer Care (Monday-Friday; 8 am to 5 pm): 541-229-4UHA | 541-229-4842

24/7 Nurse Hotline: 888-516-6166

TTY: 541-440-6304 | Toll Free: 866-672-1551

COVID-19 Precautions

We are excited to announce that UHA’s Customer Care offices are open to the public! We will be following COVID-19 precautions of face coverings and social distancing. As always, we are still available to chat via phone or email. To reach Customer Care, call 541.229.4UHA (541.229.4842) or send us an email at info@umpquahealth.com. Thank you for your understanding.

Need Help Understanding?

All members have a right to know about Umpqua Health Alliance’s programs and services.

Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.

We provide the following at no cost to you:

  • Sign language interpreters
  • Spoken language interpreters for other languages
  • Written materials in other languages
  • Braille
  • Large print
  • Audio
  • Auxiliary Aids and other formats

If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.

¿Necesitas Ayuda Para Entender?

Todos los miembros tienen derecho a conocer los programas y servicios de Umpqua Health Alliance.

Los miembros o miembros potenciales que no hablan inglés como idioma principal y que tienen una capacidad limitada para leer, hablar, escribir o entender inglés se denominan dominio limitado del inglés o LEP. Cualquier persona que sea LEP puede tener derecho a asistencia lingüística para servicios de salud, encuentros o beneficios.

Proporcionamos lo siguiente sin costo alguno para usted:

  • Intérpretes de lenguaje de signos
  • Intérpretes de idiomas hablados para otros idiomas
  • Materiales escritos en otros idiomas
  • Braille
  • Impresión grande
  • Audio
  • Ayudas auxiliares y otros formatos

Si necesita ayuda o tiene preguntas, llame al servicio de atención al cliente al 541-229-4842, al número gratuito 866-672-1551 o al TTY 711.


Find out what’s covered.


Get enrolled/renew coverage.


Find providers in your area.


Locate a pharmacy in your area.


Access member programs.


Get A Ride

UHA Members can get free rides to and from covered services. Call 911 for emergency room care.

Call: 1-855-735-1188
Visit: MTM Portal


UHA and its partners offer all kinds of programs to help members be and stay healthy.

Learn more about programs for UHA members here

Member Services

Need help getting care? UHA Member Services can answer questions and connect you to the care you need.

Mon.-Fri.; 8 am–5 pm: 541-229-4842
TTY: 541-440-6304
Toll Free TTY: 866-672-1551
Email: info@umpquahealth.com

Member Newsletter

UHA wants to keep you up to date on programs, events and news that impact you!

To read our Member Newsletter, click here.




Intensive Care Coordination, Case Management and Programs

Our Care Coordinators will help you navigate through the healthcare system. We have experts in many different areas of healthcare. These experts are here for you and your family members. Want to know more? Click here or call our team at (541) 229-4842 and ask for Care Coordination.

Our goal is to be a partner on your journey toward better health and wellness.


Umpqua Health is an organization with strong values of responsibility and integrity. For this reason, Umpqua Health has provided this Compliance, Fraud, Waste, and Abuse hotline and online report form.

To file a report:

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