Umpqua Health Alliance
Connecting over 26,000 Oregon Health Plan members in Douglas County to local, quality care.
Umpqua Health Alliance is committed to providing excellent customer service to Douglas County families. If you’re a current member or interested in becoming one and have questions, call us today. We’re happy to assist you.
Phone: (541)-229-4UHA | (541-229-4842)
TTY: (541)-440-6304 | Toll Free TTY: (866-672-1551)
Nurse Advice Line
Umpqua Health Alliance believes that getting the right information about your health is crucial, no matter the time of day. That’s why we’ve established a free 24/7 nurse advice line. If you have questions about your care or need medical advice, you can call this confidential number 24 hours a day, seven days a week.
Phone: (888) 516-6166
In a life-threatening emergency, call 911 or go the the nearest emergency room.
Compliance, Fraud, Waste, Abuse or Privacy Matters
To file a report:
Umpqua Health Alliance is an affiliated covered entity with Umpqua Health – Harvard, Umpqua Health – New Clinic, and Umpqua Health Transitional Care
Every year, Oregon Health Plan (OHP) members must update their information to make sure they still qualify for health benefits. Not everyone will renew at the same time. When it is time to renew your benefits, OHP will send you a letter telling you how to renew.
If you do not respond to the letter, your benefits will end. To keep your benefits, you must provide updated information to the Oregon Health Authority. If you do not respond, you will get a letter saying that your OHP benefits are ending.
If you get a letter, please respond right away. Responding right away will help make sure that your renewal is processed as soon as possible.
More information about renewing OHP. If you need more information about how to reapply for OHP, please visit OHP.oregon.gov.
By choosing Umpqua Health Alliance, you and your family will receive coverage from the Oregon Health Plan, which offers access to Douglas County’s top doctors, dentists, counselors, and more.
Umpqua Health Alliance relies upon the involvement and feedback of its community members. For that reason, we sponsor a group known as the Community Advisory Council (CAC) that advises us and works to make sure the health care needs of Douglas residents are met. The CAC also oversees a Community Health Assessment, manages Community Health Improvement Plan projects, and focuses on ways to make positive health changes in the Douglas County community. You can view the most recent Community Health Assessment here.
UHA works with a wide group of community partners to improve the health of Douglas County by funding several Community Health Improvement Plan (CHIP) projects. UHA supports projects that benefit individuals, families, and the community as a whole. Members of UHA’s Community Advisory Council review program applications and help CHIP funding recipients create a successful, meaningful project that helps create a healthier Douglas County.
CHIP projects aim to address five aspects of health care: access, addictions, mental health, parents and children and healthy lifestyles. In the past three years, Umpqua Health Alliance’s Community Advisory Council has allocated more than $775,000 to projects that aim to help our community thrive.
The CAC is currently accepting applications for new members. Click here to download an application.
For more information about the work of the Community Advisory Council, please contact Chair Jerry O’Sullivan.
CAC meetings are generally held the second Thursday of every month from 5:30 – 7p.m. at Umpqua Health – Newton Creek, 3031 NE Stephens Street in Roseburg. Usually, at least a portion of CAC meetings are open to the public. If you would like to learn more about the discussions taking place at Community Advisory Council meetings, please see the meeting minutes displayed below. If you’d like to see a report for a meeting not listed here or you’d like to see the agenda for the next meeting, please contact Kat Cooper.