Welcome

Umpqua Health Alliance (UHA) is here to help you and your family get the care you need. UHA members have access to all medical, dental, and mental health benefits covered under the Oregon Health Plan, OHP (see member handbook). We’re here to assist you! If you need a copy of your Member Handbook, Provider Directory, UHA Formulary, or any other item, please contact UHA Customer Care! We will mail it to you free of charge within five days of your request.

UHA MEMBER SERVICES

Customer Care (Monday-Friday; 8 am to 5 pm): 541-229-4UHA | 541-229-4842

24/7 Nurse Hotline: 888-516-6166

TTY: 541-440-6304 | Toll Free: 866-672-1551

COVID-19 Precautions

At this time, UHA’s Member Services office is not open to the public. We are still available to chat via phone or email, but we are trying to protect our staff from COVID-19 and limit potential exposure. To reach Member Services, call 541.229.4UHA (541.229.4842) or send us an email at info@umpquahealth.com. Thank you for your understanding.

Need Help Understanding?

All members have a right to know about Umpqua Health Alliance’s programs and services.

Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.

We provide the following at no cost to you:

  • Sign language interpreters
  • Spoken language interpreters for other languages
  • Written materials in other languages
  • Braille
  • Large print
  • Audio
  • Auxiliary Aids and other formats

If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.

icon1-large

Find out what’s covered.

icon2-large

Get enrolled/renew coverage.

icon3-large

Find providers in your area.

rx

Locate a pharmacy in your area.

programs

Access member programs.

icon5-large

Connect with our CAC.

UHA MEMBER RESOURCES

Get A Ride

Bay Cities Brokerage provides UHA members with free rides to covered appointments. Call 911 for emergency room care.

Call: 877-324-8109
Visit: www.bca-ride.com
Schedule a ride online

Programs

UHA and its partners offer all kinds of programs to help members be and stay healthy.

Learn more about programs for UHA members here

Member Services

Need help getting care? UHA Member Services can answer questions and connect you to the care you need.

Mon.-Fri.; 8 am–5 pm: 541-229-4842
TTY: 541-440-6304
Toll Free TTY: 866-672-1551
Email: info@umpquahealth.com

Member Newsletter

UHA wants to keep you up to date on programs, events and news that impact you!

To read our Member Newsletter, click here.

Start typing and press Enter to search