Welcome
Umpqua Health Alliance (UHA) is here to help you and your family get the care you need. UHA members have access to all medical, dental, and mental health benefits covered under the Oregon Health Plan, OHP (see member handbook). We’re here to assist you! If you need a copy of your Member Handbook, Provider Directory, UHA Formulary, or any other item, please contact UHA Customer Care! We will mail it to you free of charge within five days of your request.
UHA MEMBER SERVICES
Customer Care (Monday-Friday; 8 am to 5 pm): 541-229-4UHA | 541-229-4842
24/7 Nurse Hotline: 888-516-6166
TTY: 541-440-6304 | Toll Free: 866-672-1551
COVID-19 Precautions
At this time, UHA’s Member Services office is not open to the public. We are still available to chat via phone or email, but we are trying to protect our staff from COVID-19 and limit potential exposure. To reach Member Services, call 541.229.4UHA (541.229.4842) or send us an email at info@umpquahealth.com. Thank you for your understanding.
Need Help Understanding?
All members have a right to know about Umpqua Health Alliance’s programs and services.
Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.
We provide the following at no cost to you:
- Sign language interpreters
- Spoken language interpreters for other languages
- Written materials in other languages
- Braille
- Large print
- Audio
- Auxiliary Aids and other formats
If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.
UHA MEMBER RESOURCES
Get A Ride
Bay Cities Brokerage provides UHA members with free rides to covered appointments. Call 911 for emergency room care.
Call: 877-324-8109
Visit: www.bca-ride.com
Schedule a ride online
Programs
UHA and its partners offer all kinds of programs to help members be and stay healthy.
Learn more about programs for UHA members here
Member Services
Need help getting care? UHA Member Services can answer questions and connect you to the care you need.
Mon.-Fri.; 8 am–5 pm: 541-229-4842
TTY: 541-440-6304
Toll Free TTY: 866-672-1551
Email: info@umpquahealth.com
Member Newsletter
UHA wants to keep you up to date on programs, events and news that impact you!
To read our Member Newsletter, click here.
MEMBER FORMS/NOTICES
ONLINE FORMS
- Member Handbook (English) | (Spanish) | (Audio) | Machine Readable Format
- UHA New Member Orientation
- UHA Brochure | UHA Flyer | (Audio)
- Health Related Services Request Flyer
- UHA Riders Guide
- Provider Directory (English) | (Spanish) | Machine Readable Format
- Prior Approval Requirements
- Permission to Use and Share Protected Health Information (PHI) Form
- Provider Change Request Form
- Find a Provider Guide
- UHA Formulary | Machine Readable Format
- UHA Prior Authorization Guidelines
- Care Alert Formulary Changes
- Advance Directive Form (English) | (Spanish)
- Immunization Schedule (English) | (Spanish)
- Notice of Privacy Practices
- Accident / Injury / Information Form
- Member Complaint Form
- UHA Member Nondiscrimination Notice
- Notice of Action Benefit Denial (NOABD) FAQ’s
- Barrier Submission Form
- Barrier Submission Form Process
- MS3 – Member Rights
- MS12 – Americans with Disabilities Act and Members
- MS13 – Section 1557 of the Patient Protection and Affordable Care Act and Members
Intensive Care Coordination, Case Management and Programs
Our Care Coordinators will help you navigate through the healthcare system. We have experts in many different areas of healthcare. These experts are here for you and your family members. Want to know more? Click here or call our team at (541) 229-4842 and ask for Care Coordination.
Our goal is to be a partner on your journey toward better health and wellness.
COMPLIANCE, FRAUD, WASTE, ABUSE & PRIVACY MATTERS
Umpqua Health is an organization with strong values of responsibility and integrity. For this reason, Umpqua Health has provided this Compliance, Fraud, Waste, and Abuse hotline and online report form.
To file a report:
