Welcome
Umpqua Health Alliance (UHA) is here to help you and your family get the care you need. UHA members have access to all medical, dental, and mental health benefits covered under the Oregon Health Plan, OHP (see member handbook). We’re here to assist you!
UHA MEMBER SERVICES
Customer Care (Monday-Friday; 8 am to 5 pm): 541-229-4UHA | 541-229-4842
24/7 Nurse Hotline: 888-516-6166
TTY: 541-440-6304 | Toll Free TTY: 866-672-1551
COVID-19 Precautions
At this time, UHA’s Member Services office is not open to the public. We are still available to chat via phone or email, but we are trying to protect our staff from COVID-19 and limit potential exposure. To reach Member Services, call 541.229.4UHA (541.229.4842) or send us an email at info@umpquahealth.com. Thank you for your understanding.
UHA MEMBER RESOURCES
Get A Ride
Bay Cities Brokerage provides UHA members with free rides to covered appointments. Call 911 for emergency room care.
Call: 877-324-8109
Visit: www.bca-ride.com
Schedule a ride online
Programs
UHA and its partners offer all kinds of programs to help members be and stay healthy.
Learn more about programs for UHA members here
Member Services
Need help getting care? UHA Member Services can answer questions and connect you to the care you need.
Mon.-Fri.; 8 am–5 pm: 541-229-4842
TTY: 541-440-6304
Toll Free TTY: 866-672-1551
Email: info@umpquahealth.com
Member Newsletter
UHA wants to keep you up to date on programs, events and news that impact you!
To read our Member Newsletter, click here.
MEMBER FORMS/NOTICES
ONLINE FORMS
- Member Handbook (English) | (Spanish) | (Audio)
- Provider Directory (English) |(Spanish)| Machine Readable Format
- Prior Approval Requirements
- Permission to Use and Share Protected Health Information (PHI) Form
- Provider Change Request Form
- Find a Provider Guide
- UHA Formulary
- UHA Prior Authorization Guidelines
- Care Alert Formulary Changes
- Advance Directive Form (English) | (Spanish)
- Immunization Schedule (English) | (Spanish)
- Notice of Privacy Practices
- Accident / Injury / Information Form
- Member Complaint Form
- Notice of Action Benefit Denial (NOABD) FAQ’s
- Barrier Submission Form
- Barrier Submission Form Process
COMPLIANCE, FRAUD, WASTE, ABUSE & PRIVACY MATTERS
Umpqua Health is an organization with strong values of responsibility and integrity. For this reason, Umpqua Health has provided this Compliance, Fraud, Waste, and Abuse hotline and online report form.
To file a report:
