Download or view the UHA Member Handbook for full details of your rights and benefits. Members have access to all medical, dental, and behavioral health benefits covered under the Oregon Health Plan (OHP). Contact UHA Customer Care if you need a copy of any resource.
As a UHA member, you are eligible for all benefits covered by the Oregon Health Plan (OHP) at no cost.
Your benefits include:
Download the member handbook to see all the benefits available to you.
You, your provider, or someone you choose, with your written consent, can file a grievance (complaint), appeal, or hearing for you. We will provide you with help to complete forms and other steps needed to file a grievance (complaint), appeal, or hearing. We can also give you more information about how we handle grievances and appeals. Copies of our notice template are also available. If you need help contact us by phone, mail, email or come to our administrative office.
Click the button below to learn more about how we can help you file an appeal, grievance or hearing.
WE’RE HERE FOR YOU!
Contact UHA Customer Care if you need a copy of any resource. We will mail it to you free of charge within five days of your request.
UHA CUSTOMER CARE:
Customer Care (Monday-Friday; 8 am to 5 pm)
Phone: 541-229-4UHA | 541-229-4842
24/7 Nurse Hotline: 888-516-6166
TTY: 541-440-6304 | Toll Free: 866-672-1551
MEET OVER ZOOM WITH CUSTOMER CARE!
Rather have a friendly face help you with your questions? Sign up for a face-to-face Zoom meeting below with a Customer Care Representative.
All members have a right to know about Umpqua Health Alliance’s programs and services.
Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.
We provide the following at no cost to you:
If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.
Todos los miembros tienen derecho a conocer los programas y servicios de Umpqua Health Alliance.
Los miembros o miembros potenciales que no hablan inglés como idioma principal y que tienen una capacidad limitada para leer, hablar, escribir o entender inglés se denominan dominio limitado del inglés o LEP. Cualquier persona que sea LEP puede tener derecho a asistencia lingüística para servicios de salud, encuentros o beneficios.
Proporcionamos lo siguiente sin costo alguno para usted:
Si necesita ayuda o tiene preguntas, llame al servicio de atención al cliente al 541-229-4842, al número gratuito 866-672-1551 o al TTY 711.