Practice Tactics
Umpqua Health Alliance launched the Umpqua Health Navigation Center on Dec. 1, 2025, expanding support available to members with health and social needs.
The center is open Monday through Friday, 8 a.m. to 5 p.m., on the second floor of the Umpqua Health Newton Creek Primary and Urgent Care Clinic, 3031 NE Stephens St., Roseburg.
The Navigation Center provides walk-in support to help members connect with community resources that address social drivers of health, including transportation, food access and housing. Staff also assist with completing required health plan activities, such as the Health Risk Assessment, which identifies physical, behavioral and dental health needs.
Since opening, the center has supported more than 200 walk-in members each month, demonstrating strong demand for accessible, in-person support.
How Providers Can Refer Members
Connecting members to the right support at the right time can improve outcomes and reduce barriers to care.
If you are working with a Umpqua Health Alliance member who may benefit from additional support, you can refer them by:
- Calling Umpqua Health Customer Care at 541-229-4842 and requesting a Care Navigator
- Submitting a Case Management Referral Form on the Umpqua Health website
- Emailing the Care Coordination team at casemanagement@umpquahealth.com
Referrals help ensure members receive coordinated support for both clinical needs and the nonclinical factors that affect health.
Why Was My Prior Authorization Denied?
Dermatology (and Therapies: PT/OT/ST, chiropractic) is the only physician specialty requiring a prior authorization (PA) for both contracted and out of network practices. The Prioritized List makes it difficult to administratively differentiate medical from cosmetic diagnoses without this requirement. Additionally, the PCPCH model emphasizes care to be provided by patients’ PCP, if possible, then utilize specialist consultation for more difficult cases.
The most common reasons for denial of a PA for dermatology referral include:
- No examination/trial of treatment by the PCP
- Unfunded diagnosis; many dermatological diagnoses are considered cosmetic/benign
- Use of a funded diagnosis (i.e. Neoplasm of Uncertain Behavior) when it is clearly not applicable from the documentation
- The patient was seen by dermatology and Rx initiated, but diagnosis was not covered, so future treatment should fall to the PCP
Umpqua Health Alliance has encouraged PCPs to treat the majority of common dermatologic conditions as part of their comprehensive primary care. Such care will be covered by the OHP.
THW Connections Corner
No announcements this month.
CME for Thee
Cannabis Use: Mental Health Considerations
Cannabis use is common among individuals with mental health conditions, and some patients report using it to manage symptoms. Current evidence does not demonstrate clear benefits for treatment and suggests potential risks.
Understanding these risks can help inform patient conversations and support safe, evidence-based care.
What Participants Will Learn
- Current evidence on cannabis use and mental health
- Potential risks and adverse effects
- Considerations for patient counseling and clinical care
Vaccine Conversations: Motivational Interviewing
This comprehensive workshop is designed to equip health care providers with essential skills for effective vaccine discussions. This program offers an in-depth introduction to the principles of Motivational Interviewing (MI), focusing on its application to conversations about vaccines.
This workshop supports providers in navigating vaccine conversations using motivational interviewing (MI), a patient-centered approach that can help address hesitancy and build trust.
Participants will learn practical strategies to guide conversations, including the use of open-ended questions, reflective listening and collaborative communication.
Training Details
- Date: May 20, 2026
- Time: 9 a.m. to 4 p.m.
- Location: Smullin Health Education Center, Lecture Hall 1
- Address: 2825 E. Barnett Road, Medford, OR
- Facilitator: Carrie Bader, MPH, Boost Oregon motivational interviewing trainer
- Audience: Health care providers and immunizers
- Continuing Education: Approved for American Academy of Family Physicians (AAFP) credit. Participants should claim credit commensurate with their participation.
What Participants Will Learn
- Principles of motivational interviewing
- Strategies for vaccine-related conversations
- Use of open-ended questions and reflective listening
- Approaches to sharing information in a patient-centered way
Suicide Postvention Training — April 13
The Connect Postvention training helps professionals and community partners support individuals, families and communities after a suicide death.
The training will take place at the Douglas Education Service District in Roseburg.
Training Details
- Date: April 13, 2026
- Location: Douglas Education Service District
- Address: 1871 NE Stephens St., Roseburg, OR 97470
- Cost: Free
What Participants Will Learn
Suicide Postvention Trainer Training
The Connect Training of Trainers prepares professionals to lead suicide postvention trainings and support communities after a suicide death.
The training will take place at the Douglas Education Service District in Roseburg.
Training Details
- Date: April 13, 2026
- Location: Douglas Education Service District
- Address: 1871 NE Stephens St., Roseburg, OR 97470
- Schedule: 9 a.m.–5 p.m. daily
- Meals: Breakfast and lunch provided
- Cost: Free
What Participants Will Learn
- Day 1: Participate in Connect Postvention training
- Days 2–3: Practice facilitating the training
- Deep dive into postvention concepts
Clinical Corner
Q1 2026 Pharmacy Updates
Recent formulary and prior authorization (PA) updates may affect prescribing decisions and medication access. Reviewing these changes can help support timely treatment and reduce delays.
Formulary Updates
| Medication | Update | Clinical Use |
| Clindamycin 1% Lotion | Added with PA requirement | Acne vulgaris |
| EpiPen | Quantity limit increased to 2 devices every 144 days | Emergency treatment of anaphylaxis |
| Jardiance 10 mg, 25 mg | Added with PA requirement | Type 2 diabetes, heart failure, chronic kidney disease |
| Opvee 2.7 mg Nasal Spray | Added with PA requirement | Opioid overdose reversal |
| Pseudoephedrine ER 120 mg | Added with limit of 2 tablets per day | Nasal congestion |
Prior Authorization (PA) Criteria Updates
| Category | Update |
| Biologics | Criteria aligned with fee-for-service guidelines |
| GLP-1 receptor agonists | Criteria separated into diabetes and non-diabetes pathways |
| Rifaximin | No longer covered; EPSDT pathway available |
| Sacubitril/Valsartan | Removed ACE/ARB prerequisite; clarified beta-blocker requirement |
| SGLT2 inhibitors | Criteria aligned with indication-specific use |
GLP-1 Medications: Quick Guide for Providers
GLP-1 medications are covered for specific clinical indications and require prior authorization (PA). Reviewing criteria before prescribing can help ensure appropriate use and reduce delays.
GLP-1 medications are not covered for general weight loss.
Coverage Pathways
| Indication | Summary of Requirements |
| Type 2 Diabetes | Confirmed diagnosis and use after standard therapies, including metformin |
| Non-Diabetes Indications | Limited to specific FDA-approved conditions (e.g., cardiovascular risk reduction, MASH/NASH, obstructive sleep apnea) |
Key Requirements: Type 2 Diabetes
- Confirmed Type 2 diabetes
- Trial of metformin (at least 3 months at maximum tolerated dose)
- Additional therapy required (e.g., sulfonylurea, TZD or DPP-4), unless clinical criteria allow bypass
- Consideration of insulin if A1c ≥9%
- Trial of SGLT2 inhibitor (at least 3 months)
- Participation in a lifestyle program
- No concurrent GLP-1 or DPP-4 use
Key Requirements: Non-Diabetes Indications
| Condition | Key Criteria |
| Cardiovascular risk reduction (Wegovy) | Established ASCVD or high risk |
| MASH/NASH (Wegovy) | Fibrosis stage F2–F3 and specialist involvement |
| Obstructive sleep apnea (Zepbound) | Moderate to severe OSA with obesity |
Common Requirements Across Indications:
- Meets FDA-approved indication
- BMI criteria met (typically ≥27–30 depending on indication)
- Documented lifestyle intervention (at least 3 months)
- No diabetes diagnosis
- No concurrent GLP-1 or DPP-4 us
Approval Duration
| Pathway | Duration |
| Type 2 Diabetes | Initial: 6 months • Renewal: 1 year (requires adherence and improved A1c) |
| Non-Diabetes Indications | Initial: 6 months • Renewal: 1 year (requires adherence, BMI reduction and continued participation in a weight management plan) |
Clinical Practice Guidelines Updated
Umpqua Health Alliance has adopted the U.S. Preventive Services Task Force (USPSTF) A and B recommendations within its clinical practice guidelines.
These recommendations support evidence-based preventive care and align with Oregon Health Authority expectations for primary care patient-centered medical homes.
Using these guidelines can help ensure appropriate screenings, improve care quality and support performance on preventive care measures.
Providers can access the updated guidelines on the UHA website, along with additional clinical practice resources
Community Announcements
Ongoing and Recurring Wellness Activities
Wellness Walks
- When: Saturdays, 9–10 a.m. (April–September)
- Where: 556 SE Jackson St., Roseburg
Weekly group walks led by a local medical provider. Open to all fitness levels. No registration required.
Mindful Movement Yoga
- When: Wednesdays, noon–1 p.m.
- Where: The Vortex Center, 865 SE Court Ave., Roseburg
Ongoing yoga sessions focused on mobility, breathwork and stress reduction. Suitable for all levels. No registration required.
Restorative Yoga: A Monthly Rest Ritual
- When: Second Saturday of each month, 4–5:15 p.m.
- Where: The Vortex Center, 865 SE Court Ave., Roseburg
Monthly restorative yoga session focused on relaxation and stress reduction.
Community Well-Being Challenge
A free, community-wide program encouraging healthy habits through events and activities throughout the year.
Participants can join at any time and complete activities to qualify for end-of-year prizes.
Eagles Park Pop-Up Series
- When: Third Saturday of each month (April–October), 12–2 p.m.
- Where: 782 SE Jackson St., Roseburg
Monthly community event featuring art activities and games for all ages.
First Thursday Resource Event
- When: April 2 | 10 a.m.–1 p.m.
- Where: ODHS Lobby, 738 W Harvard St., Roseburg
Connect with local organizations and learn about available programs and services. Includes a free community meal.
Savor the Season: Spring Edition Webinar
- When: April 8 | Noon–1 p.m.
- Where: Virtual or Thrive Umpqua Office
Covers gardening, food preservation and food safety topics.
Trails Day Cleanup and Volunteer Event
- When: April 11 | 11 a.m.–1 p.m.
- Where: Stewart Park, Roseburg
Community cleanup followed by a volunteer appreciation event with food and activities.
Lifestyle and Nutrition Course
- When: April 14 | 5:30–7:30 p.m.
- Where: Aviva Health, 150 NE Kenneth Ford Dr., Roseburg
A 13-week course covering chronic disease prevention, nutrition and lifestyle strategies.
Eating Healthy on a Budget (Class and Demo)
- When: April 15 | 3–4 p.m.
- Where: Roseburg Senior Center, 1614 SE Stephens St., Roseburg
Cooking demonstration and practical strategies for preparing affordable, healthy meals.
Third Thursday at UVA
- When: April 16 | 4:30–7 p.m.
- Where: Umpqua Valley Arts Association, 1624 W Harvard Ave., Roseburg
Community art event with hands-on activities and social connection.
Earth Day and Energy Fair
- When: April 18 | 11 a.m.–4 p.m.
- Where: 539 SE Main St., Roseburg
Interactive exhibits, educational sessions and family-friendly activities focused on environmental health.
YMCA Healthy Kids Day
- When: April 25 | 9–11 a.m.
- Where: YMCA of Roseburg, 1151 NW Stewart Parkway, Roseburg
Family-focused event promoting healthy activities, games and community engagement.
Thrive Umpqua Day Proclamation
- When: April 27 | 7–7:30 p.m.
- Where: Roseburg City Hall, 900 SE Douglas Ave., Roseburg
Community event recognizing local well-being initiatives.
Eating Healthy on a Budget (FISH Food Pantry)
- When: April 27 | Noon–1 p.m.
- Where: FISH Food Pantry, 405 Jerry’s Drive, Roseburg
Nutrition education and cooking demonstration using accessible ingredients.
Cow Creek Grocery Tour
- When: April 29 | 10–11 a.m.
- Where: Sherm’s Thunderbird Market, Roseburg
Guided grocery tour focused on healthy food choices.

Cow Creek Cooking Demonstration
- When: April 29 | 2–3:30 p.m.
- Where: Healthy Teaching Kitchen, Roseburg
Live cooking demonstration focused on nutrition and meal preparation.

Downtown Cleanup
- When: April 29 | 5–6 p.m.
- Where: Thrive Umpqua Office, 556 SE Jackson St., Roseburg
Volunteer opportunity to support community spaces. No registration required.
Network News
Network Changes
Termed Providers
The following providers have been removed from the Umpqua Health Alliance network:
| Provider Name | Effective Date | Facility |
| Rajiv Rajagopal, DMD | 03/02/2026 | Associates for Oral and Maxillofacial Surgery |
| James Savage, DDS | 03/02/2026 | Associates for Oral and Maxillofacial Surgery |
| Keyhan Farkhondepay-Aryah, MD | 11/01/2025 | Oregon Eye Consultants |
| Christianah Adeduro, FNP | 09/15/2025 | Boulder Care Provider Group |
| Erik Poyourow, MD | 01/31/2026 | PeaceHealth |
| Kayla Kelly, RN | 03/10/2026 | Adapt |
| Tracey Walker, CSWA | 03/06/2026 | Adapt |
| Eileen Cleveland, FNP | 12/03/2025 | Douglas CARES |
| Ashley Sweeny, NP | 02/25/2026 | PeaceHealth |
| Daniel Dobbe, MD | 03/04/2026 | PeaceHealth |
| Alok Shukla, MD | 03/13/2026 | CEP America |
| Brian Gordon, MD | 03/13/2026 | CEP America |
| Kendell Klingler, MD | 03/13/2026 | CEP America |
| Spencer Hyde, DO | 03/13/2026 | CEP America |
| Tyler Haskell, DO | 03/13/2026 | CEP America |
| Maximilian Taylor, DO | 02/09/2026 | PeaceHealth |
New Providers
The following providers have joined the Umpqua Health Alliance network:
| Provider Name | Effective Date | Facility |
| Christopher Hudgeon, QMHA | 02/13/2026 | Douglas CARES |
| Andrea James, NP | 02/17/2026 | Centennial Urology |
| Kristie Knight, QMHA | 02/17/2026 | Douglas CARES |
| Jessica Pearl, NP | 02/17/2026 | Boulder Care Provider Group |
| Aaron Porter, LMFT | 02/17/2026 | Summit Wellness Counseling |
| Nicole Romero, LMFA | 02/17/2026 | Valley View Counseling |
| Martha Paulina Shirley, RD | 02/17/2026 | Mom’s Meals |
| Amy Tipton, LPC | 02/17/2026 | Cow Creek Health and Wellness |
| Elijah Voichishin, APRN | 02/17/2026 | LGBTQ Telepsychiatry |
| Elliott Anderson, LBA | 03/03/2026 | Positive Behavior Supports |
| Kayla Jones, Birth Doula | 03/03/2026 | Eugene Birth and Family |
| Eduard Breytman, NP | 03/03/2026 | Boulder Care Provider Group |
| Helena Chiles, PMHNP | 03/03/2026 | Charlie Health |
| Antoinette Crowfield, LBA | 03/03/2026 | Positive Behavior Supports |
| Lynnea Lindsey, PhD | 03/03/2026 | LGBT Telepsychiatry |
| Glynnis McBride, CSW | 03/03/2026 | Sprout Therapy PDX |
| Ryan Hadden, MD | 10/20/2025 | Centennial Orthopedics & Podiatry |
| Haley McGee, LPCA | 03/03/2026 | Valley View Counseling |
| Lisa Oland, LPC | 03/03/2026 | Joyful Living Behavioral Health |
| Dorothy Oliveira, APRN | 03/03/2026 | Boulder Care Provider Group |
| Gustavo Presidente, CSWA | 03/03/2026 | Options Counseling Services |
| Brennon Roth, LPC | 03/03/2026 | Joyful Living Behavioral Health |
| Robert Ruef, MD | 03/03/2026 | Virtual Radiologic Professionals |
| Elizabeth Ryan, MD | 03/03/2026 | Boulder Care Provider Group |
| Carrie Scaramastra, LPCA | 03/03/2026 | Sprout Therapy PDX |
| Richard Tanksley, LCSW | 03/03/2026 | Quality Counseling Services |
| Rachel Vanzandt, LBA | 03/03/2026 | Positive Behavior Support |
| Paul Vitt, DO | 03/03/2026 | Three Rivers Health Center |
| Taro Aikawa, MD | 03/03/2026 | Virtual Radiologic Professionals |
| Jami Bridges, QMHA | 09/08/2022 | Adapt |
| Kayla Goodwn, QMHP | 03/17/2026 | Adapt |
| Jazmynn Hill, QMHP | 02/23/2026 | Adapt |
| Shelby Rose Pehlke, QMHA | 09/08/2025 | Adapt |
| Michael Randolph, QMHP | 07/14/2025 | Adapt |
| Stephen Russell, QMHP | 02/26/2026 | Adapt |
| Britnee Thomas, CRM | 02/10/2026 | Adapt |
| Adam Trotta, MD | 09/09/2025 | Adapt |
| Emily Tucker, LPC | 07/14/2025 | Adapt |
| Trina Wheeldon, QMHA | 03/10/2025 | Adapt |
| Kevin Ma, MD | 04/01/2026 | CEP America |
| Deepal Sidhu, MD | 03/02/2026 | CEP America |
| Lance Holton, DO | 03/23/2026 | CEP America |
| Michael Smith, MD | 03/09/2026 | CEP America |
| William Strong, MD | 03/16/2026 | CEP America |
| William Flinn, MD | 03/16/2026 | CEP America |
| Christina Quijano, MD | 03/16/2026 | PeaceHealth |
Douglas County Provider Summit — April 16
Providers are invited to attend the Douglas County Provider Summit for an evening of networking and discussion on topics impacting patient care and community health.
Event Details
- Date: April 16, 2026
- Time: 5:30–8 p.m.
- Location: Evergreen Family Medicine
- Address: 1937 W Harvard Ave., Roseburg, OR
Featured Topics
- Infra-low neurofeedback in behavioral health
- Applied behavior analysis and care coordination
- Building trauma-informed community approaches

The Social-Emotional Health metric supports early identification and follow-up for children ages 1 to 5 with social-emotional needs or risk for developmental delays.
Screening during routine visits can help identify concerns early and connect children to appropriate services.
Role of Primary Care Providers
Primary care providers:
- Conduct standardized social-emotional screenings during well-child visits
- Refer children for additional evaluation or services when indicated
Recommended Screening Tools
In alignment with Bright Futures guidelines, the following validated tools may be used:
- Ages and Stages Questionnaire: Social-Emotional (ASQ-SE)
- Survey of Well-being of Young Children (SWYC)
- Devereux Early Childhood Assessment (DECA)
- Pediatric Symptom Checklist (PSC)
- Child Behavior Checklist (CBCL)
- Behavioral Assessment System for Children (BASC)
- Strengths and Difficulties Questionnaire (SDQ)
- Eyberg Child Behavior Inventory (ECBI)
- SCAS Anxiety Scale for Preschool
Billing and Intervention
Brief interventions provided during visits may count toward the metric.
Preventive counseling services may be billed using CPT codes 99401–99404 and 99411–99412.
For questions or support, contact: UHQualityImprovement@umpquahealth.com
On the Lookout
Epidemiology Spotlight: Whole Genome Sequencing
Whole Genome Sequencing (WGS) is a laboratory process that maps out the entire RNA or DNA sequence of an organism. When a pathogen infects a new host and replicates by copying their RNA/DNA, they make small errors that result in mutations. Most of the time these mutations are insignificant, or even detrimental to the pathogen. Rarely, they are advantageous to the pathogen, becoming more easily transmissible, resistant to antibiotics, or better able to evade our immune system. By looking at these mutations, scientists can show how closely related pathogens are to each other and trace disease transmission in real time. WGS helps doctors with treatment decisions by identifying genetic markers that indicate resistance to specific antibiotics. Public health professionals at the federal, state, and local level use these lab reports to enhance disease surveillance and outbreak response.
Whole genome sequencing has been particularly helpful in responding to food-borne disease outbreaks. Similar to the way DNA left behind at a crime scene can help detectives identify a subject or victim, the RNA/DNA of pathogens is a clue that allow public health to “fingerprint” the cause of outbreaks. For example, if a patient in Oregon tests positive for salmonella, and the stool specimen they provide is cultured, laboratory scientists can determine what exact strain the person contracted. If there are matches with other patients with similar onset dates, this can provide clues to the infection source. If salmonella is identified in a food or environmental sample collected by public health and it matches the salmonella strain from sick patients, then a reliable link can be made. Public health then has the information necessary to take actions like recalling contaminated products, closing a restaurant or factory, or recommending cleaning and disinfecting. Below is a list of the different salmonella strains sequenced in our region of southwest Oregon in 2025. From WGS data we identified one local salmonella outbreak and two cases that were related to larger multi-state clusters.
2025 Confirmed Salmonella Cases by Subtype, SW Oregon:
| Salmonella Strain | Coos | Douglas | Josephine |
| Bovismorbificans | 1 | ||
| Enteritidis | 6 | 8 | 8 |
| Infantis | 1 | ||
| Montevideo | 1 | 2 | |
| Oranienburg | 1 | 1 | |
| Typhimurium | 1 | 2 | 2 |
| Bareilly | 1 | ||
| Muenchen | 1 | ||
| Chester | 1 | ||
| Thompson | 2 | ||
| Unknown | 1 | 2 | 1 |
| Total: | 12 | 17 | 14 |
Dental Digest
Beyond Flossing: A Beginner’s Guide to Interdental Cleaning Products
Brushing your teeth is only the first step to a healthy smile. Tooth brushing removes only 60% of plaque so it’s important to clean between your teeth as well. Interdental cleaning products such as dental floss, interdental brushes, woodsticks, and water flossers are used to remove plaque and food debris between the teeth.


Social-Emotional Screening in Young Children