Tools for Patient-Provider Interactions offers de-escalation techniques to employ when tension is present in vaccine conversations and beyond.

For CME certificate, provide your information here: https://www.eeds.com/sign_in.aspx?AIN=051250895 . Please disregard the QR code at the end of the video. If you encounter any issues, please contact UHQualityImprovement@umpquahealth.com for assistance.