Health-Related services are non-covered services that are offered as a supplement to covered benefits to improve care delivery and overall member and community health and well-being (OAR 410-141-3500, 410-141-3845, 45 CFR 158.150, 45 CFR 158.151).
- These requests can be sent to UHA using Connect Oregon’s referral platform Unite Us. Connect Oregon is a coordinated care network of health and social service organizations. If you would like access to the Unite Us platform, please check out our Connect Oregon Flyer and/or visit https://uniteus.com/networks/oregon/.
- For users that do not yet have access to Unite Us, please fill out the Health-Related Services – Flexible Spending form (Click here for the Spanish version) as well as the Health Risk Assessment for this request to be reviewed. These have been combined for you. This form can be faxed to 541-677-5881, emailed to flexspending@umpquahealth.com , mailed or hand delivered to 3031 SE Stephens St. Roseburg, OR 97470, ATTN: Utilization Management – Flexible Spending.
- All requests will be processed in 5-10 business days. For urgent requests (requests in which the standard timeframe could seriously jeopardize the member’s life, health, or ability to attain, maintain, or regain maximum function will be completed and notice will be provided as expeditiously as the member’s health condition requires and no later than 72 hours). These requests will require intake from our Care Coordination team at 541-229-4842.
- If the request is for services being provided by independent vendor/provider, they must include a W9 to make the payment (if one is not already on file).
- Both clinical (providers, primary care teams, specialists, and other health care providers) and non-clinical (i.e. care coordinators, patient navigators, community health workers, community partners, members or representatives) may initiate a flexible services request for a member at any time. Documentation and/or supporting notes (chart notes, treatment plans, etc.) may be required to determine appropriateness of need depending on the service/item being requested. If this is not submitted with the original request, UHA may work with the member and/or care team to obtain the needing information to make the request valid.
For questions, please reach out to flexspending@umpquahealth.com. For more information, see our Provider Newsletter and Member Newsletter.