Resilience is the capacity to rise above difficult circumstances, the trait that allows us to exist in this less-than-perfect world while moving forward with optimism and confidence.

Tips for parents and families:
Ways to improve communication with my child when they’re stressed: https://www.healthychildren.org/English/healthy-living/emotional-wellness/Building-Resilience/Pages/creating-calm-how-to-talk-with-your-child-when-theyre-stressed.aspx
Well- Child Visit: Why should I go and what should I expect? https://publications.aap.org/DocumentLibrary/Solutions/Toolkits/Well_Child_Visit_Why_What_en.pdf
Tips for parents to promote social-emotional health among young children: https://downloads.aap.org/AAP/PDF/Tips%20to%20Promote%20SE%20Health%202023.pdf?_ga=2.66232360.746127665.1684456044-2051080420.1684456043

As part of OHA and the Center for Disease Control and Prevention’s Comprehensive Suicide Prevention Grant, Oregon Firearm Safety Coalition (OFSC) has a survey request for Oregonians. Their goal is to prevent firearm suicide and unauthorized access to firearms. To help achieve this goal they are working to provide firearm owners with resources for secure firearm storage devices and offsite firearm storage.

They are putting together a list of community secure firearm storage device locations and firearm offsite storage locations across Oregon. This information will be uploaded onto a publicly available statewide map. Please help by letting them know about firearm offsite storage locations and firearm secure storage devices in your community by completing this short survey.

If you have any questions, please contact Donna-Marie Drucker, OFSC Executive Director, at donnamarie.ofsc@gmail.com.

ASIST is a two-day suicide intervention training focused on helping individuals as young as 16 years old to prevent suicide. The interactive workshop teaches the skills needed to recognize youths who may be at risk of suicide, including identifying warning signs of suicide, providing a skilled intervention, and developing a safety plan. Below is a series of ASIST training opportunities that are open to the public:

Incite Agency for Change has an RSVP list on their site to help determine need. Sign up if you are interested in a training.

Lane County has a training at Lane Education Service District in Eugene, Oregon:

• June 8-9: Registration link.

Visit Oregon ASIST website for other trainings and more information.

Explore your own personal power and get ready to uplift your peers while claiming your community. This virtual 360° interactive experience is custom built for youth and young adults. This event will motivate, empower, and support you to change the lives of those around you.

For more than ten years, Youth Era has passionately pursued the answers to the questions, “What skills help us improve relationships?” and “How can we create lasting change within ourselves and others?”

Through years of training and development, they have narrowed down the fundamental tools and strategies to help peers overcome challenges and reach their full potential.

Uplift is packed with engaging lectures, challenging discussions, and impactful activities. You will take yourself to the next level and make a commitment to bettering yourself and those around you.

The next two trainings are:

• May 26-28 from 5 to 8 p.m. on day one and then 11 a.m. to 3 p.m. on days two and three.
• June 27-30, 11 a.m. to 3:30 p.m. each day

Learn more and register for upcoming dates. Scholarships are currently open to Oregon youth, ages 14 through 20.

A Time for Families – Help us improve Oregon’s child and family behavioral health system by telling us about your experiences

Weekly drop-in hour for parents and family members 

• Do you have questions about getting the right services for your child? Share your questions and concerns about mental health and addiction services for children and young people.
• How can we better support your family? Share suggestions for how OHA can support youth, young adults, and their families to help them get the right service at the right time for the duration needed.

The call is hosted by the CFBH Director Chelsea Holcomb, and the System of Care Policy Strategist, Hilary Harrison, who is also a family member. A representative from the Reach Out Oregon Parent Warmline attends and is available follow-up with specific immediate concerns.

• Join us Thursdays from noon to 1 p.m.
• Join by computer or other mobile device
• Join by phone: 1-669-254-5252, Meeting ID: 161 993 2307, Passcode: 676907

Please contact hilary.harrison@oha.oregon.gov if you have questions or need interpretation services.

In partnership with OHA and youth leaders, the Healthy Transitions Project Team at Portland State University hosts the Youth Engagement Power Hour webinar series.

• The series offers youth and young adults a platform that elevates their voices and creates a space where their advocacy and lived experience will inform work within the mental health system of care.
• Workers of all roles within the mental health system of care are encouraged to attend.
• After each event, attendees will receive tool kits and skills created by expert youth leaders to encourage continued collaboration and connection.

Join the next Youth Power Hour: A Theory of Change for One-on-One Peer Support for Older Adolescents and Young Adults, May 18, from 4 to 5:30 p.m.

Young adults with experience in providing and participating in peer support are part of a national research project that aims to more clearly define how and why peer support produces positive outcomes. The project is also developing trainings for peer support specialists and their supervisors.

In this Power Hour, Dr. Janet Walker and the young people involved in the project will discuss the background of the project and the “theory of change” that was developed as well as skills and top challenges for peer support specialists as they work with young adults, and key needs for supervision, training and organizational support. Sign up to attend via this link.

Please reach out to Nikobi Petronelli at nikobi.petronelli@oha.oregon.gov or Shannon Marble at marble3@pdx.edu with any questions or opportunities to collaborate.

CLICK HERE FOR MORE INFO

Ask for an appeal.

You must ask within 60 days of the date of the denial letter (NOABD). You can appeal orally or in writing. Call us at 541-229-4842 or use the Request to Review a Health Care Decision form. The form will be sent with the denial letter. You can also get it at bit.ly/request2review.

You can also fax the form to 541-677-5881. If you have questions, you can email us at UHAGrievance@umpquahealth.com .

Who can ask for an appeal?

You or someone with written permission to speak for you. That  could be your doctor or an authorized representative.

Wait for our reply.

Once we get your request, we will look at the original decision. A new doctor will look at your medical records and the service request to see if we followed the rules correctly. You can give us any more information you think would help us review the decision.

How long do you get to review my appeal?

We have 16 days to review your request and reply. If we need more time, we will send you a letter. We have up to 14 more days to reply. If we extend the timeframe, we will do our best to let you know orally. We will always send a written notice to let you know why we needed more time. You have a right to file a grievance if you disagree with the extension.

What if I need a faster reply?

You can ask for a fast appeal. This is also called an expedited appeal. Call us or fax the request form. The form will be sent with the denial letter. You can also get it at bit.ly/request2review. Ask for a fast appeal if waiting for the regular appeal could put your life, health, or ability to function in danger. We will call you and send you a letter, within one business day, to let you know we have received your request for a fast appeal.

How long does a fast appeal take?

If you get a fast appeal, we will make our decision as quickly as your health requires, no more than 72 hours from when the fast appeal request was received. We will do our best to reach you and your provider by phone to let you know our decision. You will also get a letter.

At your request or if we need more time, we may extend the timeframe for up to 14 days.

If a fast appeal is denied or more time is needed, we will call you and you will receive written notice within two days. A denied fast appeal request will become a standard appeal and needs to be  resolved in 16 days or possibly be extended 14 more days.

Read our decision.

We will send you a letter with our appeal decision. This appeal decision letter is also called a Notice of Appeal Resolution (NOAR). If you agree with the decision, you do not have to do anything. Still don’t agree or we went beyond the required timeframes to make our decision? Ask for a hearing.

It is your right to request a contested case hearing. You can ask the state to review the appeal decision. This is called asking for a hearing. We include a hearing request form when we send you the NOAR. You must ask for a hearing within 120 days of the date of the appeal decision letter (NOAR).

What if I need a faster hearing?

You can ask for a faster hearing. This is also called an expedited hearing.

To ask for a normal hearing or a faster hearing, call the state at 800-273-0557 (TTY 711) or use the request form that will be sent with the denial letter. Get the form at bit.ly/request2review. You can send the form to:

OHA Medical Hearings

500 Summer St NE E49

Salem, OR 97301

Fax: 503-945-6035

The state will decide if you can have a fast hearing 2 working days after getting your request.

Who can ask for a hearing?

You or someone with permission to speak for you. That could be your doctor or an authorized representative. We will need permission in writing.

SUPPLIES NEEDED:

• Clean Recycled Can (any size will work!)
• Acrylic Paint & Paintbrushes
• Glue (we prefer Elmer’s Craft Bond Glue, Tacky Glue, or a Low-Temp Glue Gun)
• Assorted Ribbons (you could also use Yarn, Colored Paper, etc.)
• Optional embellishments like Glitter, Stickers, Gemstones, Sequins, etc. as desired
• Masking Tape or Duck Tape

All members have a right to know about Umpqua Health Alliance’s programs and services.

Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.

We provide the following at no cost to you:

• Sign language interpreters
• Spoken language interpreters for other languages
• Written materials in other languages
• Braille
• Large print
• Audio
• Auxiliary Aids and other formats

If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.

Todos los miembros tienen derecho a conocer los programas y servicios de Umpqua Health Alliance.

Los miembros o miembros potenciales que no hablan inglés como idioma principal y que tienen una capacidad limitada para leer, hablar, escribir o entender inglés se denominan dominio limitado del inglés o LEP. Cualquier persona que sea LEP puede tener derecho a asistencia lingüística para servicios de salud, encuentros o beneficios.

Proporcionamos lo siguiente sin costo alguno para usted:

• Intérpretes de lenguaje de signos
• Intérpretes de idiomas hablados para otros idiomas
• Materiales escritos en otros idiomas
• Braille
• Impresión grande
• Audio
• Ayudas auxiliares y otros formatos

Si necesita ayuda o tiene preguntas, llame al servicio de atención al cliente al 541-229-4842, al número gratuito 866-672-1551 o al TTY 711.