Member Newsletter Special Edition

Oregon Fires 2020


Umpqua Health Alliance strives to keep our members up-to-date on what’s happening in the community as well as within our company. If you have any questions or have suggestions for our next newsletter, please contact us! Call 541-229-4842 or email us at


  • The Roseburg YMCA is distributing donated items to anyone affected by the fires. While supplies last, the have food, clothing, personal hygiene items, and pet supplies to give out to anyone in need.
    • They are open:
      • Monday – Friday, 5:00am – 8:00 pm
      • Saturday 8:00am – 2:30pm
      • Call 541-440-9622
  • Old K-MART parking lot has been the source of available RV parking for anyone that has been evacuated. They are currently handing out supplies such as food, toiletries, animal food, diapers, and toilet paper.

Burgers and Q’s food truck is serving food to First Responders and Evacuee’s at the following locations on the listed dates

      • Two Shy Brewing
        • Wednesday from 12:00pm – 8:00pm
        • Saturday from 2:00 – 8:30pm
      • Lookingglass Brewery
        • Thursday from 12:00pm – 8:00pm
        • Sunday from 12:00pm – 7:00pm
      • Old 99 Brewery
        • Friday from 4:00pm – 8:00pm
    • Umpqua Bible Fellowship in Glide is offering the following:
        • Daily hot meals
        • Mobile hot showers provided by SouthRiver Medical Center
        • Mobile laundry services provided by Southern Oregon Homes
        • Many donated items like food, toiletries, diapers, clothing, etc.
        • RV parking is available
    • Compass Behavioral Health is released a statement on 9/10/2020 offering crisis mental health support via walk-in, phone, and telehealth services for those experiencing Emotional Distress.
        • Emotional Distress is typically experienced when a natural disaster is happening. This can be before, during, or after the disaster.
        • Contact Compass Behavioral Health today if you need help.
          • Phone number: 541-440-3532
          • Website:
          • Crisis care is available 24/7 at: 541-440-3532 or 1-800-866-9780
    • Additional behavioral health crisis services are available:
      • SAMHSA’s Disaster Distress Helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. Call SAMHSA’s Disaster Distress Helpline at 1-800-985-5990 or text TalkWithUs to 66746 to speak to a trained crisis counselor.
      • Help is also available from Lines for Life, a suicide prevention organization with specific resources for youth, military personnel and their families, and those affected by substance abuse problems. Visit or call one of their helplines:
      • Suicide Lifeline: 1-800-273-8255, 1-888-628-9454 for Spanish
      • Alcohol and Drug Helpline: 1-800-923-4357
      • Military Helpline: 1-888-457-4838
      • Youthline: 1-877-968-8491 or text teen2teen to 839863

Fire Safety

  • Wildfire smoke can harm you in multiple ways. Smoke can hurt your eyes, irritate your respiratory system, and worsen chronic heart and lung diseases. Please go here to find a fact sheet with more information on how you can protect your health and be safe if you are exposed to wildfire smoke.
  • If you cannot minimize smoke in your entire home, you can set up a “clean room”
    • Choose a room. It should be big enough to fit everyone in your household and be comfortable to spend time in. A bedroom with an attached bathroom is a good choice.
    • Prevent smoke from entering the room. Close windows and doors in the room, but don’t do anything that makes it hard to get out. If there is an exhaust fan or range hood in the clean room space, only use it for short periods.
    • Stay cool. Run fans, window air conditioners, or central air conditioning. If your HVAC system or window air conditioner has a fresh air option, turn it off or close the intake.
    • Filter the air in the room. Use a portable air cleaner that is the right size for the room. Run the portable air cleaner continuously on the highest fan setting if you can. If you have central HVAC, you can also install a high-efficiency filter (MERV 13 or higher) in the system. Run the system’s fan as often as possible to get the most out of the filter. See the Indoor Air Filtration fact sheet and EPA’s Guide to Air Cleaners in the Home for more information.
      • Members can also try taping an air filter to a box fan as an alternative
    • Avoid activities that create smoke or other particles indoors, including:
      • Smoking cigarettes, pipes, and cigars
      • Using gas, propane or wood-burning stoves and furnaces
      • Spraying aerosol products
      • Frying or broiling food.
      • Burning candles or incense
      • Vacuuming, unless you use a vacuum with a HEPA filter
      • Dust or mop surfaces in the clean room with a damp cloth as needed to keep settled particles from getting back into the air
    • Spend as much time as possible in the clean room to get the most benefit from it. Avoid exercising while in the clean room to help reduce exposure to any particles that may enter the room.
    • Avoid going outside if possible, and especially avoid strenuous outdoor activities. If you must leave your home, consider using a N95 respirator mask

UHA Contact Information and Options

  • UHA will pay to replace any covered medications that were left during evacuation or were lost in the fires. UHA has activated our emergency preparedness protocol to allow pharmacies to override prescriptions that may be too early to pick up normally. Call your pharmacy today to receive an emergency 7-day refill on your prescriptions.
  • If you lost items like your glasses, crutches, glucose monitor etc. due to the fire, UHA is here to help. We will help you replace your Durable Medical Equipment, Prosthetics Orthotics, and other supplies. Call your DME supplier or you Primary Care Provider for more information about getting your replacements.
  • As always, UHA’s Customer Care will available to answer any of our questions and provide any updates available to us.

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