UMPQUA HEALTH MEMBERS
How Can We Help?
Getting Started
Understand Your Plan
Your Benefits
Learn about ways you can get care and the programs we offer.
Member Handbook
Your handbook contains everything you need to know about being a UHA Member.
Member FAQs
Review frequently asked questions from other UHA Members.
Language & Accessibility
Learn about your rights to access care and resources in the ways you need.
Complaints & Appeals
Learn about your options if you disagree with a decision we’ve made.
Your Privacy
Learn about your right to privacy, and how we protect it.
Your OHP Coverage
By choosing Umpqua Health Alliance, you and your family will receive coverage from the Oregon Health Plan, which offers access to Douglas County’s top doctors, dentists, counselors, and more.
Every year, Oregon Health Plan (OHP) members must update their information to make sure they still qualify for health benefits. Not everyone will renew at the same time. When it is time to renew your OHP benefits, the Oregon Health Authority will send you a letter telling you how to renew.
If you do not respond to the letter, your benefits will end. To keep your benefits, you must provide updated information to the Oregon Health Authority. If you do not respond, you will get a letter saying that your OHP benefits are ending. If you get a letter, please respond right away. Responding right away will help make sure that your renewal is processed as soon as possible.
Support Services
Help When You Need It
Get a Ride
Free rides to and from your appointments.
Nurse Hotline
Get help from a nurse over the phone, 24/7.
Find an Interpreter
Get help talking to your doctors at your next appointment.
Talk to Our Care Team
We are available to help you with your questions.
Find a Provider
Your benefits include access to doctors, dentists, specialists and pharmacies. You can view all our providers in our directory. Our Care Teams can also help you find the right one.
Language Access
You can get this content in other languages, large print, Braille or a format you prefer. You can also ask for an interpreter. This help is free. Call 541-229-4842 or TTY 711 (541-440-6304). We accept relay calls.
Stay Up to Date
Umpqua Health Mind & Body is our Member newsletter. Get updates about OHP, your benefits, our programs, community events and more. You can sign up using your email or read past editions here on our website.
Are you a Newton Creek Clinic Patient?
We also operate Umpqua Health – Newton Creek, a Rural Health Clinic committed to providing accessible, compassionate, and comprehensive primary care, behavioral health services, and urgent care. Our clinic serves patients of all ages and backgrounds with a strong emphasis on preventive care, chronic disease management, and continuity of care.
If you’re already a Newton Creek patient, or would like to make a new patient appointment, visit our clinic website.
– Umpqua Health – Newton Creek
Let Us Help!
Our Member Services team is available Monday-Friday, 8am-5pm.