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Frequently Asked Questions

Find quick answers to the most common questions about Umpqua Health, including who we serve, how to contact us, office hours, membership eligibility, and more.

What geographic area does Umpqua Health serve?

We serve most of Douglas County, Oregon, excluding some areas in Reedsport, Gardiner, Winchester Bay, and Scottsburg.

Where is Umpqua Health located?

Our main office is at 3031 NE Stephens St, Roseburg, OR 97470.

What are Umpqua Health’s hours of operation?

Customer Care is available Monday through Friday, 8:00 a.m. to 5:00 p.m.

Who can join Umpqua Health Alliance?

Anyone enrolled in the Oregon Health Plan (OHP) and living in UHA’s Douglas County service area may join.

How much does it cost to be a member?

Most members pay no monthly premium. OHP is a free health plan for those who qualify.

How do I contact Umpqua Health?

Visit this page to find all of our contact information.

What should I do if I receive a bill for medical services?

Do not pay it. Contact our Customer Care team so we can review the bill and help resolve it.

How do I get a ride to a medical appointment?

Visit this page to learn more about free rides to appointments.

How do I change my Primary Care Provider (PCP)?

Call Customer Care. PCP changes are effective the same day you call.

Do I need a referral to see a specialist?

Some services require referrals, but others like women’s health, family planning, and behavioral health services may not. Learn more here.

How do I file a grievance or complaint?

Contact Customer Care or fill out the form at on our Complaints & Appeals page. You can also email UHAGrievance@umpquahealth.com.

What if I need interpreter services or materials in a different format?

We offer free interpreter services and materials in other languages, large print, Braille, and audio.

What do I do if I’m calling on behalf of a member?

You must have authorization on file or provide legal documentation like a Power of Attorney or signed Release of Information.

What benefits does Umpqua Health provide?

We provide medical, dental, behavioral health, and transportation benefits through the Oregon Health Plan. Learn more about our benefits & programs here.

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If you still have questions, our Customer Care team is here to help.