Special Edition Member Newsletter – Coronavirus 2019


Thank you for your continued support! Umpqua Health Alliance strives to keep our members up to date on what’s happening in the community as well as within our company. If you have any questions or have suggestions for our next newsletter, please contact us! Call 541-229-4842 or email us at info@umpquahealth.com. We are available to chat with you via phone, but at this time our Member Services office is closed to the public. We apologize for any inconvenience this may cause.


Umpqua Health Alliance (UHA) wants to keep our members as informed as possible. The Governor of Oregon along with health officials, has made the decision to ask all Oregon residence to practice self-isolation or limited social interaction to help stop the spread of coronavirus (COVID-19).

Self-isolation means staying indoors and avoiding contact with other people. This is to stop other people from getting the coronavirus (COVID-19). Limited social interaction is avoiding contact with other people and social situations as much as possible.

You may need to do self-isolation and limit your social interactions if you are in close contact of a confirmed case of coronavirus or have symptoms of the coronavirus (COVID-19). If your healthcare provider thinks you may have the coronavirus (COVID-19), they will ask you to self-isolate. It is important to follow this advice for the full time you have symptoms.

Helpful tips on how to self-isolate:


  • Stay indoors and avoid contact with other people
  • Stay at home, in a room with the window open
  • Check your symptoms – call a doctor if they get worse
  • Call your doctor if you need to – do not visit them
  • Use a tissue to cover your coughs and sneezes
  • Wash your hands properly and often
  • Clean your room every day with a household cleaner or disinfectant
  • Wear a face mask if you are in a room with another person


  • Do not share your things (dishes, bedding, towel etc.)
  • Do not invite visitors to your home
  • Do not use public transport or taxis
  • Do not go to work, school, religious services or public areas

Proper Hand Washing Instructions

Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing: going to the bathroom: and before eating or preparing food.

If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry.

Soap and water are the best option if hands are visibly dirty.  You should avoid touching your eyes, nose and mouth with unwashed hands.

For more information on how to prevent the spread of respiratory diseases like COVID-19 (Coronavirus) click here.

Coronavirus FAQ

What should I do if I think I have the Coronavirus?

First and foremost, call your primary care physician (PCP). They will assess your symptoms and determine the likelihood of you having it. Stay away from other people and “self-isolate” as much as possible.

Is the Coronavirus a covered service with Umpqua Health Alliance (UHA)?

Yes, testing and any associated with treatment is covered by UHA.

Where do I go if I need treatment or testing?

Contact your PCP before going there in person. Please do not go to the doctor’s office unless requested by your provider. This is because most practices have developed a protocol to minimize the spread of the disease with other patients and office staff. They will determine where you will need to go for testing. If treatment is necessary, they will advise at that point where you should go.

Should I go to the Emergency Department (ED or ER)?

You should only go to the ER if you are having life-threatening emergencies. This means an illness that needs care right now that cannot wait. An example of an emergency would be chest pain, trouble breathing, or bleeding that won’t stop. Call your PCP before going to the Emergency Room.

If you are interested in more information, please follow these links

Oregon Health Authority – Oregon specific information on the Coronavirus:

Center for Disease Control and Prevention – Coronavirus FAQ – Explains what the Coronavirus is and answers more questions that you may have:
Center for Disease Control and Prevention – Coronavirus Disease 2019 Situation Summary – This explains the history of the virus:

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