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Member Handbook

At Umpqua Health, we want to make it easy for you and your family to get the care you need. Your Member Handbook is an important resource to help you get the most out of your benefits!

What’s In Your Handbook?

Your Member Handbook explains what services are covered, how to get care when you are sick, and what to do in an emergency. It also shares helpful tips on staying healthy, choosing a primary care provider, and more. You will also find important phone numbers in the handbook.

– Supporting our members and families is our goal

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Need Another Format?

You can get the handbook in another language, large print, Braille, or a format that works best for you. You can also ask for an interpreter. This help is free.
You can contact our Customer Care team to ask for another format. We accept relay calls.