Rides are provided by Bay Cities Brokerage. They will contact your provider to confirm the appointment or prescription pickup.
Schedule by Phone
To set up a ride by phone, call 1-877-324-8109 Monday through Friday, 8 a.m. to 5 p.m. Please call at least two business days before your appointment, if possible.
You can schedule a ride up to 30 days in advance. Rides may not be approved without enough notice.
Be ready with this information before you call:
- The name and phone number of your doctor or pharmacy
- Your Member ID number (found on your ID card, included in your Member Packet)
- The date and time of your appointment
Schedule Online
You can visit the Bay Cities website using the button below. You’ll need to create an account, and then you can schedule a ride for yourself.
Frequently Asked Questions
Call Bay Cities Brokerage as soon as possible at 1-877-324-8109. Late cancellations may affect your ability to schedule future rides.
Yes, you can bring a personal care attendant, family member, or guardian. Be sure to mention this when you schedule the ride.
Call Bay Cities Brokerage right away at 1-877-324-8109. They will help reschedule your ride or figure out what went wrong.
Same-day rides are not guaranteed and must be medically necessary. Call 1-877-324-8109 to check availability.
