Umpqua Health Alliance (UHA) is here to help you and your family get the care you need. UHA members have access to all medical, dental, and mental health benefits covered under the Oregon Health Plan, OHP (see member handbook). We’re here to assist you! If you need a copy of your Member Handbook, Provider Directory, UHA Formulary, or any other item, please contact UHA Customer Care! We will mail it to you free of charge within five days of your request.


Customer Care (Monday-Friday; 8 am to 5 pm): 541-229-4UHA | 541-229-4842

24/7 Nurse Hotline: 888-516-6166

TTY: 541-440-6304 | Toll Free: 866-672-1551

Need Help Understanding?

All members have a right to know about Umpqua Health Alliance’s programs and services.

Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.

We provide the following at no cost to you:

  • Sign language interpreters
  • Spoken language interpreters for other languages
  • Written materials in other languages
  • Braille
  • Large print
  • Audio
  • Auxiliary Aids and other formats

If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.


As a UHA member, you are eligible for all benefits covered by the Oregon Health Plan (OHP) at no cost.

Your benefits include:

  • Doctor visits
  • Primary care
  • Lab and x-ray
  • Prescription drugs
  • Pregnancy care
  • Hospital visits
  • Dental cleanings
  • Mental health care
  • Some vision services
  • And more

Download the member handbook to see all the benefits available to you.


Call Member Services

Monday-Friday; 8am–5pm

TTY: 541-440-6304
Toll Free TTY: 866-672-1551  


  • Chemical dependency care
  • Dental
    • Basic services including cleanings, fluoride varnish, fillings, and extractions
    • Urgent or immediate treatment
    • Dentures
    • Stainless steel crowns for molars (back teeth)
    • Other crowns for pregnant women and children under age 21
    • Sealants and root canals on back teeth for children under age 21
  • Family Planning
  • Hearing
    • Hearing aids and hearing aid exams
  • Home health
    • Private duty nursing
  • Hospice care
    • End-of-life care. Not covered for CAWEM Plus clients
  • Hospital care
    • Emergency treatment
    • Inpatient and outpatient care
  • Immunizations and vaccines
    • Such as the flu shot or measles-mumps-rubella (MMR) vaccine
  • Labor and delivery for pregnancy
  • Laboratory tests and X-rays
  • Medical care from a physician, nurse practitioner or physician assistant
    • Such as routine check-ups or general appointments
  • Medical equipment supplies
    • Such as diabetes testing strips or crutches
  • Medical transportation
    • Such as an ambulance or non-emergency transportation to an appointment
  • Mental health care
    • Such as therapy or medical treatment
  • Physical, occupational and speech therapy
  • Prescription drugs
    • OHP with Limited Drug only includes drugs that are not covered by Medicare Part D
  • Vision
    • Medical services
    • Services to correct vision for pregnant women and children under age 21
    • Glasses are covered for pregnant women and adults who have a qualifying medical condition like aphakia or keratoconus, or after cataract surgery

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