Umpqua Health Alliance (UHA) is committed to providing appropriate, high-quality, and cost-effective medication therapy to our members. For a list of the medications we cover, refer to the Drug List and Prior Authorization section below. We also provide clinical services to help members and providers manage medication therapy. For more information, see our Medication Management section below. For all pharmacy and medication questions, please contact us at

UHA has mail order pharmacies, BirdiRx or Postal Prescription Services, in our pharmacy network.  A mail order pharmacy is a pharmacy which delivers drugs through the mail directly to your home.

  • For more information on how to get your prescriptions through the mail, click here
  • For the new customer order form, click here

PO Box 8004
Novi, MI 48376
Telephone: 1-855-247-3479 or (855) BirdiRx

Postal Prescription Services
PO Box 2718
Portland, OR 97208-2718
Telephone: 800-552-6694

Locate an in-network pharmacy by clicking the button below:

Our list of covered medications, also called a preferred drug list or “formulary”, and our coverage guidelines for drugs on our formulary that require a prior authorization are included below.

Prior Authorization Forms: Use the following forms when submitting a prior authorization form. For drugs covered under the medical benefit (injections/infusions) use the Professionally Administered Drug (PAD) prior authorization form. For medications covered under the pharmacy benefit, use the medication prior authorization form.

Our Pharmacy team has taken the latest guidelines and have created easy-to-use management tools that align with current medications on the UHA Formulary.

The Umpqua Health Alliance (UHA) Medication Management (MM) program offers assistance to members who need help managing their chronic drug therapy. MM is a range of services that optimize drug therapy with the intent of improving therapeutic outcomes for our members by identifying, preventing and resolving medication-related problems. To refer a member to the MM Program, submit the completed referral form (link below).

All members have a right to know about Umpqua Health Alliance’s programs and services.

Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.

We provide the following at no cost to you:

  • Sign language interpreters
  • Spoken language interpreters for other languages
  • Written materials in other languages
  • Braille
  • Large print
  • Audio
  • Auxiliary Aids and other formats

If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.

Todos los miembros tienen derecho a conocer los programas y servicios de Umpqua Health Alliance.

Los miembros o miembros potenciales que no hablan inglés como idioma principal y que tienen una capacidad limitada para leer, hablar, escribir o entender inglés se denominan dominio limitado del inglés o LEP. Cualquier persona que sea LEP puede tener derecho a asistencia lingüística para servicios de salud, encuentros o beneficios.

Proporcionamos lo siguiente sin costo alguno para usted:

  • Intérpretes de lenguaje de signos
  • Intérpretes de idiomas hablados para otros idiomas
  • Materiales escritos en otros idiomas
  • Braille
  • Impresión grande
  • Audio
  • Ayudas auxiliares y otros formatos

Si necesita ayuda o tiene preguntas, llame al servicio de atención al cliente al 541-229-4842, al número gratuito 866-672-1551 o al TTY 711.

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