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Documents & Forms

If you can’t find what you’re looking for below, our Customer Care team can help.

Network Participation Enrollment Process

Compliance Program Manual 2025

This manual governs Umpqua Health’s Compliance programs and practices.

Code of Conduct 2025

Our Code of Conduct serves as a guide for all employees and partners to maintain ethics and compliance standards.

FWA Prevention Handbook 2025

This handbook governs Umpqua Health’s FWA Prevention programs and practices.

Credentialing Program Manual

Our comprehensive Credentialing (CR) Program ensures that our provider network meets the standards of professional licensure and certification.

Comprehensive Behavioral Health Plan – 2021

Comprehensive Behavioral Health Plan – Progress Update 2022

Comprehensive Behavioral Health Plan – Progress Update 2023

Comprehensive Behavioral Health Plan – Progress Update 2024

Trauma Informed Approach Training

2024 CCO Provider Attestation Form BHDP