Special Edition Provider Newsletter – Coronavirus #3

Understanding Changes to Telehealth Services

At Umpqua Health Alliance, we understand that COVID-19 has changed almost every aspect of our daily lives, including the way we practice medicine. As you work to provide the best possible care for your patients, we are working to make it as easy as possible for you to do so in a safe manner. We’ve put together some answers to frequently asked questions regarding telehealth that we hope will help make this transition as easy as possible. We’ve also gathered codes, their descriptions and the modifiers needed to bill them as telehealth. Please follow the links below for more information:

Should you have any questions regarding telehealth services or billing support, please do not hesitate to contact our Provider Relations Department at UHNProviderServices@umpquahealth.com.

PPE Usage

Our partners with Douglas Public Health Network have put together a flow sheet and instructions for what PPE should be used at this time, as well as how to re-use a N-95 mask. See the links below for more information.

Telehealth Webinar Opportunity

The Oregon Health Authority (OHA) is hosting a COVID-19 telehealth provider webinar. Some of the topics include:

  • Using telehealth services for the first time
  • Billing and rates
  • HIPAA compliance
  • Provider types eligible for telehealth
  • Resources

There will also be an opportunity for a Q&A with the presenters.

When: Monday, April 6 from noon to 1p.m.

Who: All Oregon Medicaid provider types are welcome to attend.

Registration: To register, click here.

Email COVID.19@dhsoha.state.or.us

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