Umpqua Health Alliance (UHA) is committed to supporting our members with Intensive Care Coordination by utilizing all available resources to improve their physical health and mental well-being. In addition, UHA covers Behavioral Health Services for all members and is designed to empower members to live, work, and thrive in their communities.

If you would like to recommend a Behavioral Health Clinical Practice Guideline for UHA to review in the next Clinical Advisory Panel, please complete this form to submit your recommendation

Intensive In-home Behavioral Health Treatment (IIBHT) is the highest level of outpatient care available to youth and young adults (0-20 years of age) who may benefit from mental health services. IIBHT is a program to help youth and families have successful transitions to less intensive outpatient care. Learn more below:

As a Member of Umpqua Health Alliance (UHA), you have access to free peer-delivered services that are designed to help you meet your healthcare goals.  Traditional Health Workers are trained and certified, a part of your community, culturally sensitive, and they may share a similar life experience as you. They get to know you and your unique needs to best support and guide you in your health care journey.

Different types of Traditional Health Workers include:

  • Community Health Workers support you in understanding your Oregon Health Plan benefits, connect you to local resources, help schedule rides to your appointments, as well as help with planning appointments and more.
  • Birth Doulas are trained birth companions that provide personal, non-medical support to pregnant people and their families during pregnancy, birth and after the baby is born.
  • Peer support specialists, or recovery mentors, are people who have self-identified their own experiences with mental health or substance use services. Their lived experience has helped prepare them to guide and support you and your family through your own individual and unique experience.
  • Peer wellness specialists have personal experience with mental health conditions plus in-depth training. They help you get the services they need to create and maintain recovery, health, and wellness.
  • Youth support specialists have been trained to provide one-on-one peer support to youth and young adults up to age 30.  They have their own lived experience in youth-serving systems (mental health, foster care, and/or juvenile justice) which best prepares them to support, advise, guide, advocate, and help formulate next steps to empower youth and young adults to gain control over their own lives.
  • Family support specialists are individuals who are parenting or have parented a child with emotional, developmental, and/or complex health challenges. They have learned to navigate complex systems of services and benefits. They can help support you and your family through your own individual and unique experience.
  • Personal health navigators provide information and help people connect the different parts of their care. They’re here to help you make health care choices that are best for your needs.

How do I access these free services?

Talk with your primary care provider team or your behavioral health provider.

Contact us at 541-229-4842 and ask to be connected to a UHA community health worker.

Check out these local flyers and links:

Wraparound is a comprehensive, holistic, youth and family-driven process of responding when children or youth experience serious mental health or behavioral challenges. Wraparound puts the child or youth and family at the center and wraps around a support team of professionals and natural supports of their choosing that will encourage the youth and family to achieve their goals and vision.

If you want to learn more, follow this link to the National Wraparound Initiative


Contact Us

If you have any questions about referrals to Behavioral Health services, please contact us at or

All members have a right to know about Umpqua Health Alliance’s programs and services.

Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.

We provide the following at no cost to you:

  • Sign language interpreters
  • Spoken language interpreters for other languages
  • Written materials in other languages
  • Braille
  • Large print
  • Audio
  • Auxiliary Aids and other formats

If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.

Todos los miembros tienen derecho a conocer los programas y servicios de Umpqua Health Alliance.

Los miembros o miembros potenciales que no hablan inglés como idioma principal y que tienen una capacidad limitada para leer, hablar, escribir o entender inglés se denominan dominio limitado del inglés o LEP. Cualquier persona que sea LEP puede tener derecho a asistencia lingüística para servicios de salud, encuentros o beneficios.

Proporcionamos lo siguiente sin costo alguno para usted:

  • Intérpretes de lenguaje de signos
  • Intérpretes de idiomas hablados para otros idiomas
  • Materiales escritos en otros idiomas
  • Braille
  • Impresión grande
  • Audio
  • Ayudas auxiliares y otros formatos

Si necesita ayuda o tiene preguntas, llame al servicio de atención al cliente al 541-229-4842, al número gratuito 866-672-1551 o al TTY 711.

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