Intensive Care Coordination, Case Management and Programs

Our Care Coordinators will help you navigate through the healthcare system. We have experts in many different areas of healthcare. These experts are here for you and your family members. Want to know more? Find more below or call our team at (541) 229-4842 and ask for Care Coordination.

Our goal is to be a partner on your journey toward better health and wellness.

General Care Coordination

Our General Care Coordination team provides services to people who need it. They can:

  • Help make doctor appointments
  • Help with food and housing
  • Help get rides to your doctor
  • Find local help

And much more!

Our team members are experts in what they do and include:

  • Registered Nurses
  • Social Workers
  • Respiratory Therapist
  • Care Coordinators
  • Intensive Care Coordinators
  • Traditional Health Workers:
    • Lisa Ketchum is UHA’s Behavioral Health CHW (care helper). She can be reached by calling 541-464-4887.
    • Heather Carter is UHA’s Transitional Care CHW (care helper).  She can be reached by calling 541-673-8982.
    • Amy Chapman is UHA’s Intensive Care CHW (care helper).  She can be reached by calling 541-464-8982.
    • Jennifer Herrera is UHA’s Integrated Care CHW (care helper).  She can be reached by calling 541-391-2440.

Also, if your health is affected by things other than getting healthcare, our team can help find the help you need.

Learn More About Traditional Health Workers
Learn More About Intensive Care Coordinators
Learn How You Can Get Rides to the Doctor
Learn More About Advanced Care Planning

Targeted Coordinators

Hepatitis C treatment has come a long away, and is more accessible than ever. Contact our Hepatitis C specialist to learn about Hepatitis C treatment at 541-229-0542. We can answer your questions regarding Hepatitis C, treatment, and help you find a healthcare provider to enroll you in treatment. Click here for the Hepatitis C case management referral form.

Transitions of Care Team

Moving from one health care setting to another can be difficult. Whether going from home into a health care facility or returning to one’s home from a health care setting, we can help!  Click here for more information, or contact Transitional Care at 541-464-6289 or email us UHTransitionalCareTeam@Umpquahealth.com

Maternity Programs

Our Maternity Team has Care Coordinators and Child Health Advocates to help you through pregnancy and the first few weeks after pregnancy. We want you to know you have someone in your corner every step of the way. Here are just a few things the team can do for you:

  • Help find a doctor
  • Make doctor appointments for you
  • Go to appointments with you
  • Get mental health services
  • Get rides to your doctor
  • Help you sign up for classes
  • Connect you with local help
  • Provide emotional support

Click here to find resources for pregnant and new moms.

Health Risk Assessment

Umpqua Health Alliance is committed to helping you find a path to better health. In order for us to better understand how to help you get and stay healthy, we have created this survey. When you are done, please send your completed HRA form to casemanagement@umpquahealth.com

Health Related Services

  • Health-related services are non-covered services that are offered as a supplement to covered benefits to improve care delivery and overall member and community health and well-being (OAR 410-141-3500, 410-141-3845, 45 CFR 158.150, 45 CFR 158.151).
  • To request these services, please fill out the Health-Related Services – Flexible Spending form (Click here for the Spanish version) as well as the Health Risk Assessment for this request to be reviewed. These have been combined for you in the link above.
  • Flex requests can be faxed to 541-677-5881, emailed to flexspending@umpquahealth.com or dropped off or mailed to 3031 SE Stephens St. Roseburg, OR 97470, ATTN: Utilization Management – Flexible Spending.
  • All requests will be processed in 5-10 business days. For urgent requests (requests in which the standard timeframe could seriously jeopardize the member’s life, health, or ability to attain, maintain, or regain maximum function will be completed and notice will be provided as expeditiously as the member’s health condition requires and no later than 72 hours). These requests will require intake from our Care Coordination team at 541-229-4842.
  • If the request is for services being provided by independent vendor/provider, they must include a W9 to make the payment (if one is not already on file).
  • All requests must be completed by a provider/community partner/care coordinator (with exception of ongoing requests for continuation of services that were previously approved or items such as AC/heating units, etc.).

General Criteria

All Flex requests must meet one of the following criteria:

  • Improve health outcomes compared to a baseline and reduce health disparities among specified populations.
  • Prevent avoidable hospital readmissions through a comprehensive program for hospital discharge.
  • Improve patient safety, reduce medical errors, and lower infection and mortality rates.
  • Implement, promote, and increase wellness and health activities.
  • Support expenditures related to health information technology and meaningful use requirements necessary to accomplish the activities above that are set for the in 45 CFR 158.151 that promote clinic, community linkage and referral processes or support other activities as defined in 45 CFR 158.150.
  • Social Determinates of Health and Equity (SDOH-E)

They must also meet all of the following:

  • Likely improve health outcomes.
  • Lack billing and encounter codes.
  • Be health related.
  • Be consistent with a care/treatment plan.
  • Likely to be a cost-effective alternative.
  • Have no other community resources are available.

Request Specific Criteria

Gym Membership

  • Please be sure to complete the gym membership section of the request form
  • If the request is for a facility other than the YMCA, please provide rationale explaining the need for the alternative facility
  • Initial request must be sent in by the provider/community partner and have medical notes to support the request
  • Initial requests will only be approved in 3 month increments to ensure member is utilizing services
  • For members to be approved for ongoing membership, they must utilize services at least 8 times/month

AC/Heating Units

  • Please be sure to complete the specific AC/Heating unit section of the request form
  • These requests are primarily for members who are:
    • 55 or older, or age 4 or younger, AND
    • Living alone or socially isolated and has a condition that increases risk of a heat related illness (age 65 or older, morbid obesity, heart disease, diabetes, alcohol use disorder, Parkinson’s, disease, multiple sclerosis, history of certain brain injuries/tumors or spinal cord injuries, hyperthyroidism, asthma or COPD, use of a medication that cause temperature regulation interruption), OR
    • Has a history of heat-related illness requiring treatment or hospitalization that home cooling/heating could have prevented

Sort Term, Temporary Rental/Housing Assistance

  • Please be sure to complete the specific Temporary Housing section of the request form
  • Submission must include a signed Temporary Housing Member Agreement by the member
  • Rental assistance submissions must also include W9 from the landlord (if not one already on file)
  • The member must be engaged/speak with our Care Coordination team with before a request will be considered (this is to ensure that care plans are offered to ensure long-term support beyond the temporary placement is made)
  • Initial requests must be submitted by a provider/community partner/care coordinator
  • Stays will be approved for the shortest time necessary and will not exceed 3 months.
  • These services are prioritized for member who:
  • Have past due rent
  • Are medically fragile (e.g. newborn, ongoing chemotherapy or dialysis, oxygen dependent, etc.) and at risk of homelessness
  • Experiencing homelessness or a disruption in their housing
  • Short-term housing needed for recovery after hospital discharge or a medical procedure
  • Enrolled in the New Day or New Beginning programs
  • Receiving a Direct Acting Antiviral (DAA) medication for the treatment of Hepatitis C.
    • The member must have already received their medication
  • Has a valid ID (hotel requirement)
  • Not previously broken rules outlined in the temporary housing agreement

For questions, please reach out to flexspending@umpquahealth.com.

Chronic Care Team

Our Chronic Care team can help you manage your diabetes, heart disease, kidney disease, and high blood pressure. Use the resources below to track and learn more about your condition.

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