Intensive Care Coordination, Case Management and Programs

Our Care Coordinators will help you navigate through the healthcare system. We have experts in many different areas of healthcare. These experts are here for you and your family members. Want to know more? Find more below or call our team at (541) 229-4842 and ask for Care Coordination.

Our goal is to be a partner on your journey toward better health and wellness.

General Care Coordination

Our General Care Coordination team provides services to people who need it. They can:

  • Help make doctor appointments
  • Help with food and housing
  • Help get rides to your doctor
  • Find local help

And much more!

Our team members are experts in what they do and include:

  • Registered Nurses
  • Social Workers
  • Respiratory Therapist
  • Care Coordinators
  • Intensive Care Coordinators
  • Traditional Health Workers:
    • Lisa Ketchum is UHA’s Behavioral Health CHW (care helper). She can be reached by calling 541-464-4887.
    • Heather Carter is UHA’s Transitional Care CHW (care helper).  She can be reached by calling 541-673-8982.
    • Amy Chapman is UHA’s Intensive Care CHW (care helper).  She can be reached by calling 541-464-8982.
    • Jennifer Herrera is UHA’s Integrated Care CHW (care helper).  She can be reached by calling 541-391-2440.

Also, if your health is affected by things other than getting healthcare, our team can help find the help you need.

Learn More About Traditional Health Workers
Learn More About Intensive Care Coordinators
Learn How You Can Get Rides to the Doctor
Learn More About Advanced Care Planning

Targeted Coordinators

Hepatitis C treatment has come a long away, and is more accessible than ever. Contact our Hepatitis C specialist to learn about Hepatitis C treatment at 541-229-0542. We can answer your questions regarding Hepatitis C, treatment, and help you find a healthcare provider to enroll you in treatment. Click here for the Hepatitis C case management referral form.

Transitions of Care Team

Moving from one health care setting to another can be difficult. Whether going from home into a health care facility or returning to one’s home from a health care setting, we can help!  Click here for more information, or contact Transitional Care at 541-464-6289 or email us

Maternity Programs

Our Maternity Team has Care Coordinators and Child Health Advocates to help you through pregnancy and the first few weeks after pregnancy. We want you to know you have someone in your corner every step of the way. Here are just a few things the team can do for you:

  • Help find a doctor
  • Make doctor appointments for you
  • Go to appointments with you
  • Get mental health services
  • Get rides to your doctor
  • Help you sign up for classes
  • Connect you with local help
  • Provide emotional support

Click here to find resources for pregnant and new moms.

Health Risk Assessment

Umpqua Health Alliance is committed to helping you find a path to better health. In order for us to better understand how to help you get and stay healthy, we have created this survey. When you are done, please send your completed HRA form to

Chronic Care Team

Our Chronic Care team can help you manage your diabetes, heart disease, kidney disease, and high blood pressure. Use the resources below to track and learn more about your condition.

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