Case Management & Intensive Coordination

Our Case Managers will help you navigate through the healthcare system. We have experts in many different areas of healthcare. These experts are here for you and your family members. Want to know more? For all referral and general questions, please contact us at (541) 229-4842 or

Our General Care Coordination team provides services to people who need it. They can:

  • Help make doctor appointments
  • Help with food and housing
  • Help get rides to your doctor
  • Find local help

And much more!

Our team members are experts in what they do and include:

  • Registered Nurses
  • Social Workers
  • Respiratory Therapist
  • Care Coordinators
  • Intensive Care Coordinators
  • Traditional Health Workers

Also, if your health is affected by things other than getting healthcare, our team can help find the help you need.

Hepatitis C treatment has come a long away, and is more accessible than ever. Contact our Hepatitis C specialist to learn about Hepatitis C treatment at 541-229-7037. We can answer your questions regarding Hepatitis C, treatment, and help you find a healthcare provider to enroll you in treatment.

Moving from one health care setting to another can be difficult. Whether going from home into a health care facility or returning to one’s home from a health care setting, we can help!  Click here for more information, or contact the Transition of Care Team at 541-464-6289 or email us

Our Maternity Team has Care Coordinators and Child Health Advocates to help you through pregnancy and the first few weeks after pregnancy. We want you to know you have someone in your corner every step of the way. Here are just a few things the team can do for you:

  • Help find a doctor
  • Make doctor appointments for you
  • Go to appointments with you
  • Get mental health services
  • Get rides to your doctor
  • Help you sign up for classes
  • Connect you with local help
  • Provide emotional support

Click below to find resources for pregnant and new moms.

Our Chronic Care team can help you manage your diabetes, heart disease, kidney disease, and high blood pressure. Use the resources below to track and learn more about your condition.

Starting in 2024, certain OHP members may be eligible for extra non-medical services and support. These new benefits can help people stay safe during extreme weather events, get and keep a place to live, and afford quality food.

Health Risk Assessment

Umpqua Health Alliance is committed to helping you find a path to better health. In order for us to better understand how to help you get and stay healthy, we have created this survey. When you are done, please send your completed HRA form to

All members have a right to know about Umpqua Health Alliance’s programs and services.

Members or potential members who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English are called Limited English Proficient or LEP. Anyone who is LEP may be entitled to language assistance for healthcare services/encounters or benefits.

We provide the following at no cost to you:

  • Sign language interpreters
  • Spoken language interpreters for other languages
  • Written materials in other languages
  • Braille
  • Large print
  • Audio
  • Auxiliary Aids and other formats

If you need help or have questions, please call Customer Care at 541-229-4842, Toll-Free 866-672-1551, or TTY 711.

Todos los miembros tienen derecho a conocer los programas y servicios de Umpqua Health Alliance.

Los miembros o miembros potenciales que no hablan inglés como idioma principal y que tienen una capacidad limitada para leer, hablar, escribir o entender inglés se denominan dominio limitado del inglés o LEP. Cualquier persona que sea LEP puede tener derecho a asistencia lingüística para servicios de salud, encuentros o beneficios.

Proporcionamos lo siguiente sin costo alguno para usted:

  • Intérpretes de lenguaje de signos
  • Intérpretes de idiomas hablados para otros idiomas
  • Materiales escritos en otros idiomas
  • Braille
  • Impresión grande
  • Audio
  • Ayudas auxiliares y otros formatos

Si necesita ayuda o tiene preguntas, llame al servicio de atención al cliente al 541-229-4842, al número gratuito 866-672-1551 o al TTY 711.

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